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- Tasks: Provide 2nd/3rd line support and troubleshoot technical issues for users.
- Company: Join a leading media company with a strong specialty and a growing team.
- Benefits: Enjoy a competitive salary, company benefits, and potential future flexibility.
- Why this job: Be part of a stable company while enhancing your tech skills in a supportive environment.
- Qualifications: Experience in professional services, Microsoft Office Suite, and Active Directory is essential.
- Other info: Office-based role with a structured schedule, ideal for those looking to grow in IT.
The predicted salary is between 36000 - 60000 £ per year.
A Leading Company with a strong Media Speciality are seeking a 2/3rd Line Support Engineer to join there small but growing team. This role comes with a great salary package (dependant on experience) and company benefits, the candidate will benefits from a stable and steadily growing company to work within. JOB TITLE:2nd/3rd Line Support Engineer REPORTING TO: Head of IT HOURS: 9.30 am – 5.30 pm, Monday to Friday, Office Based – maybe some flexibility in the future. The successful candidate will primarily provide 2nd and 3rd line technical support for all incidents and service requests reported to the Service Desk in the London office. There will also be requirement to assist with day-to-day server maintenance & administration RESPONSIBILITIES: Provide 2nd/3rd line support to all users including telephone and desk-side support, trouble-shooting general problems, answering queries from staff, configuring smartphones/mobile devices/desk phones and tablets, configuring laptops and PCs, and providing occasional off-site support Providing applications support for Microsoft Word, Excel, Office 365, Outlook as well as the firm’s document management system Day to day user account setup & administration Following security procedures when importing and exporting data Supporting the Head of IT with the business to help deliver various IT projects Manage and maintain Active Directory, Grou…
2nd/3rd Line Support Engineer employer: Command Recruitment
Contact Detail:
Command Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Office Suite. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions with us. Since this role involves a lot of user support, demonstrating your ability to communicate effectively and maintain a positive attitude will be crucial.
✨Tip Number 3
Prepare for potential technical questions related to troubleshooting and server maintenance. Being able to articulate your problem-solving process can showcase your expertise and confidence in handling complex issues.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for and how we operate can help you tailor your approach and demonstrate that you're a great fit for our team.
We think you need these skills to ace 2nd/3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd and 3rd line support, particularly in a professional services environment. Emphasize your troubleshooting skills and familiarity with Microsoft Office Suite and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle technical issues and provide excellent customer service.
Highlight Key Skills: In your application, clearly outline your key skills such as experience with server maintenance, user account administration, and basic networking knowledge. This will help you stand out as a candidate who meets the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional, reflecting the high standards expected in the role.
How to prepare for a job interview at Command Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with 2nd and 3rd line support. Highlight specific examples where you successfully troubleshot complex issues, especially with Microsoft Office Suite and Active Directory.
✨Demonstrate Your Customer Service Ethic
Since this role requires excellent customer service skills, share instances where you effectively communicated with users at different levels. Emphasize your ability to remain calm under pressure and provide solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to server maintenance or user account administration to showcase your critical thinking.
✨Research the Company Culture
Understand the company's values and work environment. Be ready to discuss how your personal attributes align with their culture, particularly your enthusiasm for learning and teamwork.
