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- Tasks: Be the first point of contact for members, delivering top-notch customer service.
- Company: Join Saffron Building Society, a mutual organisation focused on financial happiness for its members.
- Benefits: Enjoy a competitive salary, 33 days holiday, and comprehensive wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Experience in customer service with strong communication and organisational skills is essential.
- Other info: Remote work with monthly office meetings; flexible working options available.
The predicted salary is between 19500 - 26000 £ per year.
Join our team at Saffron Building Society and make a difference as a Member Services Representative. We are looking for a Customer Service/Member Representative to join our team on a full-time permanent basis. This is a remote phone-based role where you will be required to come to the office a minimum of once per month for team meetings in Saffron Walden, Essex.
Why Saffron Building Society
At Saffron Building Society, we believe that financial happiness is not just a destination; it's a journey we embark on together with our members and communities. As a mutual organisation, we exist solely for our members' benefit, prioritising their needs above all else. Our commitment to fostering financial well-being drives us to create meaningful connections, deliver exceptional experiences, and leave a legacy in our communities. If you're passionate about helping others and want to be part of a team that makes a difference, we invite you to join us.
Fantastic Company Benefits Include:
- Competitive Salary: On offer is a competitive salary of £23,500 per annum
- Holiday: 33 days holiday
- 5% employee contribution, 8.5% employer contribution Pension
- Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes
About the role:
As a Customer Service/Member Services Representative, you will be the first point of contact for our members, ensuring they have an unmatched understanding of their finances. This role is pivotal in delivering high-quality customer service across various communication channels. You will handle end-to-end member transactions and administration while sticking to our quality assurance and operational standards. In this role, the working hours are Monday - Friday, 9am - 5pm with 2 x Saturdays per month which will be on a rota basis. If you live close to the Head Office, you are welcomed to work from the office more regularly or if you live near a branch you can utilise that space.
Main Duties and responsibilities:
- Deliver high-quality customer service and demonstrate confidence in discussing savings, mortgages, and general inquiries.
- Achieve first contact resolution to add value to both the customer and the Society.
- Ensure compliance with regulatory, audit, and operational standards, meeting defined processes and customer service KPIs.
- Manage customer transactions efficiently and accurately, keeping members informed of any delays or issues.
- Engage with members to identify their needs, ensuring our services align with their financial goals.
- Handle complaints in accordance with our policy, taking ownership and providing appropriate resolutions.
- Identify and safeguard vulnerable customers, ensuring their needs are met with empathy and care.
- Keep up to date with Saffron's product offerings and third-party services to enhance customer interactions.
- Contribute to team goals, including booking Financial Wellbeing Reviews and collaborating with partners.
About you:
You will have experience in a similar Customer Services/Member Services Representative role with a solid understanding of financial products and services. Possessing excellent verbal and written communication skills and demonstrating self-motivation with a proactive approach to tasks are essential. A strong team spirit and the ability to work collaboratively while thriving independently are also vital. You must exhibit strong organisational skills to manage multiple priorities effectively. Problem-solving acumen, empathy for vulnerable customers, and technical proficiency with Microsoft software applications are also vital attributes for success in this role.
If you are passionate about delivering excellent customer service and eager to take the next step in your career, this could be your perfect match! Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please.
Customer Services Representative in Bishop\'s Stortford employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative in Bishop\'s Stortford
✨Tip Number 1
Familiarise yourself with Saffron Building Society's values and mission. Understanding their commitment to financial happiness and member benefits will help you align your responses during interviews, showcasing your passion for customer service.
✨Tip Number 2
Brush up on your knowledge of financial products and services. Being able to confidently discuss savings, mortgages, and general inquiries will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Highlighting your problem-solving skills and empathy for vulnerable customers will show that you can manage challenging situations effectively.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since this role involves engaging with members across various channels, being articulate and clear will set you apart from other candidates.
We think you need these skills to ace Customer Services Representative in Bishop\'s Stortford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial products. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Mention how your skills align with Saffron Building Society's commitment to member satisfaction and financial well-being.
Highlight Key Skills: Emphasise your excellent verbal and written communication skills, problem-solving abilities, and experience with Microsoft software. These are crucial for the Customer Services Representative role.
Follow Application Instructions: Ensure you submit your application through our website, including all required documents. Double-check for any specific instructions mentioned in the job posting to avoid missing out on your chance.
How to prepare for a job interview at Spider
✨Know Your Financial Products
Familiarise yourself with the financial products and services offered by Saffron Building Society. Being able to discuss savings, mortgages, and general inquiries confidently will demonstrate your understanding and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight instances where you achieved first contact resolution or handled complaints effectively, as this is crucial for the position.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss how you would handle vulnerable customers and their unique needs. Show that you can approach problems with empathy and a solution-oriented mindset, which is essential in this role.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, be prepared to talk about your experience in collaborative environments. Share how you contribute to team goals and support your colleagues, as teamwork is highly valued at Saffron Building Society.
