Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team to ensure top-notch guest experiences every day.
- Company: Join a dynamic hospitality company focused on excellence and team satisfaction.
- Benefits: Enjoy a positive work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team that values your contributions and fosters a supportive culture.
- Qualifications: Must have at least one year of supervisory experience in hospitality.
- Other info: Flexibility to work across different locations within the fleet is essential.
The predicted salary is between 28800 - 43200 £ per year.
The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. QUALIFICATION: Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy. Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred. Working knowledge of US cash handling procedures and foreign exchange required.
Assistant Front Desk Manager employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Desk Manager
✨Tip Number 1
Make sure to highlight your previous supervisory experience in the hospitality industry during your conversations. Share specific examples of how you’ve successfully managed a team or resolved guest issues, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and practice your responses. Being able to articulate how you would handle difficult situations with guests will show that you are prepared and capable of maintaining high service standards.
✨Tip Number 3
Emphasize your flexibility and adaptability in a dynamic work environment. Share experiences where you successfully navigated changes or challenges, as this is crucial for the Assistant Front Desk Manager role.
✨Tip Number 4
Demonstrate your knowledge of technology and software relevant to the position. Be ready to discuss your experience with Microsoft Office and any other systems you’ve used, as this will show that you can efficiently manage office tasks.
We think you need these skills to ace Assistant Front Desk Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your front of house supervisory experience in the hospitality industry. Detail specific roles and responsibilities that showcase your ability to manage guest services and lead a team.
Showcase Customer Service Skills: Demonstrate your knowledge of exemplary customer service principles. Include examples of how you've effectively dealt with guests, resolved problems, and maintained high service standards in previous positions.
Emphasize Flexibility and Teamwork: Illustrate your ability to work positively in a diverse team environment. Provide examples of how you've adapted to changing work conditions and supported your team in achieving operational goals.
Tailor Your Application: Customize your cover letter and CV to reflect the specific qualifications and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in the hospitality industry, especially any supervisory roles. Share specific examples of how you exceeded guest expectations and contributed to a positive team environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you effectively resolved guest issues or conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to handle challenging scenarios with tact and diplomacy.
✨Emphasize Team Leadership
Talk about your leadership style and how you motivate and develop team members. Be ready to provide examples of how you've recognized and improved team performance, as this is crucial for the role.
✨Familiarize Yourself with Technology
Since the role requires knowledge of various software packages, be prepared to discuss your proficiency with tools like Microsoft Office. Mention any experience you have with hotel management systems or cash handling procedures to demonstrate your technical skills.
