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- Tasks: Join our team as a Customer Service Assistant, serving customers and assisting with warehouse duties.
- Company: Williams is a top-rated plumbing and heating merchant, recognised for five years on the Best Companies list.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and discounts on shopping and gym memberships.
- Why this job: This role offers variety, a friendly team, and opportunities for personal growth in a supportive environment.
- Qualifications: A full, clean UK Driving Licence is essential; experience in plumbing or trade counter roles is a plus.
- Other info: No weekends required! Work Monday to Friday with flexible hours.
The predicted salary is between 16200 - 19800 £ per year.
Position: Customer Service Assistant
Salary: Up to £27,000 per annum DOE
Hours: 40 /week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA *NO WEEKENDS!
Location: Williams, Unit 9, 20 Airfield Way, Christchurch, BH23 3PE
A full, clean UK Driving Licence is essential for this role.
If you’re interested in working for a company that’s been listed for 5 years running on the Top 100 Best Companies to Work For, then keep reading...
Here at Williams, an independent trade-only plumbing and heating merchant, we’re looking for a Customer Service Assistant to join our busy and friendly team in Christchurch!
This is a varied and active role which includes:
- Serving customers on the trade counter and over the phone
- Assisting with warehouse duties
- Delivery driving
If you like having lots of variety in your daily tasks, this could be the opportunity you have been looking for!
If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, or on the tools / management within the plumbing and heating trade, we would LOVE to hear from you!
As our Customer Service Assistant, you’ll be:
- Maintaining the warehouse, including stock rotation and general housekeeping
- Serving on the trade counter and handling incoming enquiries
- Accurately picking orders in preparation for delivery
- Receiving, checking and storing incoming goods
- Assisting with the general upkeep of the branch
- Carrying out deliveries in the local area
- Processing quotes
Ideally, you are:
- An enthusiastic team player wanting to make a positive contribution
- Keen to support the team with a flexible approach to daily tasks
- Passionate about delivering excellent customer service
- Ambitious to progress and keen to learn
- A great communicator
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service
- Training and development opportunities specific to you
- Discounted shopping platform & gym membership
- Private medical insurance for the whole family
- 24/7 Employee Assistance Programme
- Car leasing & cycle-to-work schemes
- Company discount on our products
- Contributory pension scheme
- Life Assurance
So what are you waiting for!? Apply to be our NEW Customer Service Assistant - Today!
Customer Service Assistant in Christchurch, Dorset employer: Williams Trade Supplies
Contact Detail:
Williams Trade Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Christchurch, Dorset
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Understanding the products and services offered by companies like Williams will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role involves serving customers both on the trade counter and over the phone, be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in previous positions.
✨Tip Number 3
Showcase your teamwork abilities. As a Customer Service Assistant, you'll be part of a busy team, so be ready to discuss how you've collaborated with others in past roles to achieve common goals or improve service delivery.
✨Tip Number 4
Prepare questions about the company culture and growth opportunities. This shows your enthusiasm for the role and helps you assess if Williams is the right fit for you, making a positive impression during your interactions.
We think you need these skills to ace Customer Service Assistant in Christchurch, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in plumbing and heating or similar industries. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that relate to the tasks listed in the job description, such as serving customers or handling enquiries.
Highlight Your Skills: Emphasise skills that are crucial for the role, such as communication, teamwork, and flexibility. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Williams Trade Supplies
✨Know the Company
Before your interview, take some time to research Williams and their values. Understanding their position in the plumbing and heating industry will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
If you've worked in a similar environment, such as a plumbing or builders' merchant, make sure to discuss your experience. Share specific examples of how you've handled customer service situations or warehouse duties to demonstrate your suitability for the role.
✨Show Enthusiasm for Customer Service
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to discuss what great customer service means to you and share any experiences where you went above and beyond for a customer.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or company culture to show your interest and engagement with the role.
