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- Tasks: Manage service requests and dispatch engineers to ensure timely job completion.
- Company: Join a leading organisation supporting critical hospital operations in Birmingham.
- Benefits: Enjoy a competitive pay rate of £13.85 and flexible 4 on, 4 off shifts.
- Why this job: Make a real impact on patient care while developing your skills in a fast-paced environment.
- Qualifications: Customer service experience is essential; strong communication and IT skills are a must.
- Other info: Knowledge of CAFM systems like Maximo is a plus!
Pay: £13.85
Area: Birmingham B66
On a 4 on, 4 off pattern, either 7 AM to 7 PM or 7 PM to 7 AM.
As this role supports critical hospital operations, handling service requests with care and professionalism is essential to ensure seamless service delivery and patient care. You will be the first point of contact for service requests, responsible for jeopardy management, dispatching engineers, and tracking job progress to prevent delays and ensure SLAs are met.
We are looking for a proactive problem-solver with strong communication skills who thrives in a fast-paced environment and remains calm under pressure. Attention to detail and the ability to multi-task and prioritise workload are key.
Key Responsibilities:- Respond to incoming calls and emails, logging and managing service requests.
- Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time.
- Jeopardy management: Ensure all work orders are logged correctly and tracked in the system, providing accurate updates and reporting.
- Monitor and mitigate failed jobs, ensuring timely intervention when necessary.
- Work collaboratively with the other teams and contractors to resolve queries efficiently.
- Maintain high standards of customer service and professionalism at all times, recognising the impact on patient care.
- Experience providing excellent customer service, ideally in a help desk environment or call centre.
- Excellent communication skills, both oral and written.
- Ability to work independently and as part of a team.
- Strong IT skills, including Microsoft Office and management systems.
- A well-organised approach, with the ability to prioritise workload effectively.
- The ability to multi-task in a fast-paced work environment.
- Knowledge of a CAFM system (Maximo) is desirable.
This is an exciting opportunity to join a leading organisation where you can develop your skills and contribute to delivering excellent service.
Helpdesk Coordinator (Reactive Planner) employer: CMS Recruitment
Contact Detail:
CMS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator (Reactive Planner)
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, particularly CAFM systems like Maximo. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. You might want to role-play common helpdesk situations with a friend or family member to enhance your ability to remain calm and professional while managing service requests.
✨Tip Number 3
Research the healthcare sector and understand the importance of seamless service delivery in hospital operations. This knowledge will help you articulate your passion for patient care during any discussions or interviews.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Helpdesk Coordinator (Reactive Planner)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in help desk or call centre environments. Emphasise your communication skills and ability to manage multiple tasks effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Helpdesk Coordinator role. Mention your proactive problem-solving abilities and how you handle pressure, as these are crucial for the position.
Showcase Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office and any management systems you've used. If you have experience with CAFM systems like Maximo, be sure to mention it.
Highlight Team Collaboration: Demonstrate your ability to work collaboratively by providing examples of past experiences where you successfully worked with teams or contractors to resolve issues efficiently.
How to prepare for a job interview at CMS Recruitment
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or managed difficult customers, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Problem-Solving Abilities
As a Helpdesk Coordinator, you'll need to think on your feet. Prepare to discuss how you've tackled unexpected challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your proactive problem-solving skills.
✨Familiarise Yourself with Relevant Software
Knowledge of management systems like CAFM (Maximo) can set you apart. If you have experience with similar software, mention it during the interview. If not, do some research beforehand to show your willingness to learn and adapt to new technologies.
✨Emphasise Team Collaboration
This role requires working closely with other teams and contractors. Be ready to discuss how you've effectively collaborated in the past. Share examples that highlight your communication skills and ability to work as part of a team to achieve common goals.
