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For Companies At a Glance
- Tasks: Provide 3rd line IT support and manage Cisco networking projects.
- Company: Join a dynamic team focused on innovative IT solutions across the UK.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a collaborative environment.
- Qualifications: Experience with Microsoft Windows Server and desktop systems is essential.
- Other info: Work across two sites, offering both deskside and remote support.
The predicted salary is between 36000 - 60000 £ per year.
Interesting role combining 3rd line Support, Cisco networking and project work within a MS Windows based environment. You will be providing 3rd line IT technical support for 2 sites within the UK, supporting users both deskside and remote.
Technically, you will have a broad range of skills within a Microsoft Windows server and desktop operating systems environment including MS Server 2016 upward.
3rd Line Support Engineer employer: Tilt Recruitment Limited
Contact Detail:
Tilt Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft Windows Server versions, especially 2016 and above. Being well-versed in these systems will not only boost your confidence but also demonstrate your commitment to staying updated in a rapidly evolving tech landscape.
✨Tip Number 2
Brush up on your Cisco networking skills, as this role requires a solid understanding of network configurations and troubleshooting. Consider setting up a home lab or using simulation software to practice real-world scenarios that you might encounter in the job.
✨Tip Number 3
Prepare for potential technical interviews by reviewing common 3rd line support issues and solutions. Practising how to articulate your thought process when solving problems can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees in similar roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 3rd line support, Cisco networking, and Microsoft Windows environments. Use specific examples of past projects or roles that demonstrate your technical skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the job requirements. Mention your experience in providing IT support both deskside and remotely, as well as any relevant certifications.
Showcase Technical Skills: Clearly list your technical skills related to Microsoft Windows server and desktop operating systems, particularly MS Server 2016 and above. If you have experience with specific tools or technologies, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Tilt Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows Server and desktop operating systems, particularly versions from 2016 onwards. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving issues, especially in a 3rd line support context. This will show your analytical thinking and ability to work under pressure.
✨Familiarise Yourself with Cisco Networking
Since the role involves Cisco networking, brush up on your knowledge of Cisco technologies and protocols. Be ready to discuss any relevant certifications or experiences you have, as well as how you've applied this knowledge in previous roles.
✨Prepare for Remote Support Scenarios
Given that you'll be supporting users both deskside and remotely, think about your approach to remote troubleshooting. Prepare examples of how you've successfully assisted users from a distance, including any tools or techniques you used to ensure effective communication and resolution.
