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- Tasks: Lead live support for IT services and define the ITSM strategy.
- Company: Join DWP, the UK's largest government department, making a real impact daily.
- Benefits: Enjoy hybrid work, flexible hours, generous holidays, and a strong pension plan.
- Why this job: Be part of a dynamic team using cutting-edge tech to empower millions.
- Qualifications: Experience in leading IT support teams and managing stakeholder relationships is essential.
- Other info: Work from digital hubs in Blackpool, Manchester, or Newcastle with a focus on work-life balance.
Pay up to 77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Our Data Platforms Team are hiring an IT Service Manager to lead live support across all of our products and services.
You’ll define and drive the ITSM strategy for data platforms in DWP, as well as overseeing the well-being of all of our live services including performance, patching, FinOps and resilience.
You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services.
You’ll be a role model. You’ll exemplify best practices in IT service management – with a strong focus on operational stability, robustness, resilience, availability, and quality.
You’ll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Data Platforms Senior Leadership Team.
DWP. Digital with Purpose.
We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK’s largest government department. We help people into work, and make payments worth over 195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.
What skills, knowledge and experience will you need?
- Experience of leading and facilitating the support of enterprise analytical, data platforms and related IT Products
- Demonstrable experience in establishing and maintaining strong relationships with a wide range of stakeholders
- Experience of leading high performing teams in a modern digital IT support environment
- Experience of delivering to agreed service measures/KPI’s or project delivery targets in a cost effective and timely manner
- Experience in developing and continually improving the service management policies, standards and guidance used in delivery of the services.
Details. Wages. Perks.
Location: You’ll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to 77,740.
Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to 22,500.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with ‘I Can Be Me in DWP’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLYfor more information and to start your application.
Lead IT Service Manager employer: Department of Work & Pensions - Digital
Contact Detail:
Department of Work & Pensions - Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Service Manager
✨Tip Number 1
Familiarize yourself with IT Service Management (ITSM) best practices and frameworks, such as ITIL. This knowledge will not only help you understand the role better but also demonstrate your commitment to operational stability and quality during discussions.
✨Tip Number 2
Network with professionals in the field of IT service management, especially those who have experience in leading teams within digital environments. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships and led high-performing teams. Highlighting these experiences will showcase your leadership skills and ability to drive service satisfaction.
✨Tip Number 4
Research DWP's current digital initiatives and challenges. Understanding their mission and how your role as an IT Service Manager can contribute to their goals will help you stand out as a candidate who is genuinely interested in making a difference.
We think you need these skills to ace Lead IT Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Lead IT Service Manager position. Familiarize yourself with the key skills and experiences required, such as leading high-performing teams and managing stakeholder relationships.
Tailor Your CV: Customize your CV to highlight relevant experience in IT service management, particularly in enterprise analytical and data platforms. Use specific examples that demonstrate your ability to meet service measures and deliver projects effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the organization. Emphasize your leadership experience, your approach to operational stability, and how you exemplify best practices in IT service management.
Follow Application Instructions: Ensure you follow the application process outlined on the Civil Service Jobs website. Pay attention to any specific requirements or documents needed, and double-check your application for accuracy before submitting.
How to prepare for a job interview at Department of Work & Pensions - Digital
✨Understand the ITSM Strategy
Make sure you have a solid grasp of IT Service Management (ITSM) principles and how they apply to data platforms. Be prepared to discuss your experience in defining and driving ITSM strategies, as this will be crucial for the role.
✨Showcase Your Leadership Skills
Highlight your experience in leading high-performing teams and facilitating support for enterprise analytical and data platforms. Share specific examples of how you've motivated your team and improved service delivery.
✨Demonstrate Stakeholder Engagement
Prepare to discuss how you've established and maintained strong relationships with various stakeholders. Provide examples of how you've addressed their concerns and ensured high levels of service satisfaction.
✨Focus on Operational Stability
Emphasize your commitment to operational stability, resilience, and quality in IT services. Be ready to talk about how you've implemented best practices in service management and any improvements you've made to service policies and standards.
