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- Tasks: Be the friendly face of our clinic, guiding patients and managing appointments.
- Company: Join a dedicated healthcare team focused on providing top-notch patient care.
- Benefits: Enjoy a competitive pay rate and a supportive work environment with flexible hours.
- Why this job: Make a real impact in patients' lives while gaining valuable experience in healthcare.
- Qualifications: NHS experience and strong customer service skills are a must!
- Other info: This is a temporary role with ongoing opportunities for growth.
The predicted salary is between 24960 - 29120 £ per year.
Clinic Coordinator Job Type: Temporary Start date: Immediate Sector: Healthcare Duration: Ongoing – no end date given at this stage Location: Bedford Pay Rates: £12 – £14 depending on skill, experience and pay type Working Days and Hours: Mon-Fri 9:00-5:00pm (37.5hrs per week) Job summary: To ensure that the highest standards of customer service is carried out ensuring the smooth flow of patients through the hospital whilst carrying out administrative, reception and navigation duties. To act as the first point of contact for patients, visitors and staff, providing an efficient and effective reception service, projecting a professional, helpful manner. Providing a high level of administrative support within a busy Treatment centre environment, whilst projecting a professional, helpful manner ensuring complete confidentiality at all times. Key Responsibilities: * To receive all patients attending the clinic, in a welcoming manner – acting as an ambassador for the hospital. * Update any patient information as necessary including GP details, addresses and mobile numbers * Electronically arrive patients on the computerised tracking system and navigate to relevant area of the Treatment Centre. * Update Trust’s patient databases. * To process requests for Interpreters and/or Hospital transport services * To participate as a member of the team liaising with the public and hospital staff in all areas on a daily basis, ensuring a positive patient experience. * Participate in any initiatives within the Department to improve working practices. * Navigate the patients to the clinical area using the electronic tracking system, working very closely with the nursing and clinical staff to ensure the smooth flow of patients for Outpatient clinics. * Manage clinic and book appointments using the computerised Patient Administration System (PAS) , E-track * Distribute forms relating to external surveys to patients. * To answer questions from patients and colleagues from within the department and other departments in a pleasant and helpful manner, demonstrating good customer care skills. * Pass all medical case notes of patients that ‘Did not attend’, cancellations and late arrivals to clinician/nurse for assessment and action as appropriate. * Keep patients informed of any delays by updating the electronic tracking system. * Support and uphold good team work. * To undertake any other clerical duties as from time to time be deemed necessary to ensure the smooth running of the departments. Education, Qualifications and Skills: * NHS experience * Administrative experience * Experience of working in a busy and demanding customer facing role * Appreciation and awareness of the data protection act * Ability to work within a team in a multidisciplinary service, maintaining an excellent working relationship with staff at various levels * Excellent oral and written communication and interpersonal skills * Ability to work independently and take responsibility for day to day workload * Ability to work under pressure and to deadlines * Ability to prioritise
Clinic Coordinator employer: Your World Recruitment Ltd
Contact Detail:
Your World Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator
✨Tip Number 1
Familiarize yourself with the NHS and its operations. Understanding how the healthcare system works, especially in a clinic setting, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills. Since you'll be the first point of contact for patients, showcasing your ability to provide excellent customer care can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with administrative tasks and any relevant software you've used. Being able to talk about your familiarity with systems like Patient Administration System (PAS) will be beneficial.
✨Tip Number 4
Demonstrate your teamwork abilities. Be ready to share examples of how you've successfully collaborated with others in a busy environment, as this role requires close interaction with clinical staff.
We think you need these skills to ace Clinic Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare and administrative roles. Emphasize any previous work in customer service, especially in a busy environment, to demonstrate your ability to handle the responsibilities of a Clinic Coordinator.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific skills that align with the job description, such as your experience with electronic tracking systems or managing appointments.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, teamwork, and the ability to work under pressure. Provide examples from your past experiences that illustrate these skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a healthcare setting.
How to prepare for a job interview at Your World Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Clinic Coordinator, you'll be the first point of contact for patients. Highlight your previous experience in customer-facing roles and provide examples of how you've handled difficult situations with professionalism and empathy.
✨Demonstrate Your Administrative Proficiency
Be prepared to discuss your experience with administrative tasks, especially in a healthcare setting. Familiarize yourself with common systems like Patient Administration Systems (PAS) and electronic tracking systems, as these will be crucial in your role.
✨Emphasize Teamwork and Communication
This position requires excellent communication skills and the ability to work within a multidisciplinary team. Share examples of how you've successfully collaborated with colleagues in the past and maintained positive relationships across different departments.
✨Understand Data Protection Regulations
Since you'll be handling sensitive patient information, it's important to demonstrate your understanding of the data protection act. Be ready to discuss how you ensure confidentiality and handle personal data responsibly in your previous roles.
