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For Companies At a Glance
- Tasks: Help customers find the perfect eyewear and assist with fittings and repairs.
- Company: Join Vision Express, a leader in optical retail dedicated to enhancing customer vision and lifestyle.
- Benefits: Enjoy flexible hours, sales bonuses, private medical cover, and free eyewear from day one!
- Why this job: Be part of a mission to help customers 'See More and Be More' while working in a fun team environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Flexible working options available to fit your lifestyle, plus discounts for friends and family!
The predicted salary is between 21600 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
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Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
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Great communication and rapport building to translate professional terminology into language understandable to patients
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Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
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Ability to work as part of a team, with colleagues across the whole store
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The ability to work under pressure and handle challenging situations in a fast-paced retail environment
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Confidence, passion, drive and enthusiasm
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Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
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Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
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Sales and performance-based bonus
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Targeted incentives
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Pension scheme
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Life Assurance – 2 x your basic annual salary
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Private medical cover for you and your family
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Free eyewear annually with eligibility from day one of joining us!
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Opportunities to get involved in the OneSight EssilorLuxottica Foundation
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Discounts throughout the year for your friends and family
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Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
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33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
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Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
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Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
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Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
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And so much more!
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.
Vision Express
38-39 High Street, King’s Lynn PE30 1BJ
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarize yourself with the latest eyewear trends and optical products. This knowledge will not only help you assist customers better but also show your passion for the industry during the interview.
✨Tip Number 2
Practice your communication skills by explaining complex optical terms in simple language. This will prepare you to effectively engage with customers and build rapport, which is crucial for this role.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing examples from past experiences where you successfully managed challenging situations in a fast-paced environment.
✨Tip Number 4
Be ready to discuss your ideal working hours and flexibility during the interview. This shows that you are open to collaboration and willing to find a schedule that works for both you and the team.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Optical Assistant position. Understand the key responsibilities and skills required, such as customer service, communication, and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in retail or customer service, and mention specific examples of how you've helped customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of optical products. Mention why you want to work at Vision Express and how you can contribute to their mission of helping customers 'See More and Be More'.
Highlight Flexibility: Since the company is open to discussing flexible working hours, make sure to express your ideal working week in your application. This shows your willingness to adapt and meet the company's needs.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully assisted customers in the past, focusing on personalized assistance and addressing their needs.
✨Communicate Clearly and Effectively
Great communication is key in this role. Practice translating professional terminology into simple language that customers can understand. This will demonstrate your ability to build rapport and ensure customers feel comfortable.
✨Demonstrate Attention to Detail
Highlight your exceptional attention to detail by discussing experiences where you maintained accurate records or handled prescriptions. This will show your potential employer that you can provide the best service and product recommendations.
✨Prepare for Fast-Paced Scenarios
Retail environments can be challenging and fast-paced. Think of situations where you've successfully worked under pressure and handled difficult situations. Sharing these experiences will illustrate your ability to thrive in a dynamic setting.