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For Companies At a Glance
- Tasks: Inspect and maintain newly occupied homes, fixing defects and ensuring quality standards.
- Company: Join a top UK housebuilder known for high-quality homes and customer satisfaction.
- Benefits: Enjoy a competitive salary, commission opportunities, company van, and generous leave.
- Why this job: Be part of a team that values excellence and makes a real impact in communities.
- Qualifications: Experience in multi-trade roles with skills in plumbing, carpentry, and customer service required.
- Other info: Flexibility in hours and travel across the North West is part of the role.
The predicted salary is between 28800 - 43200 £ per year.
One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team. With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.
Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.
Key Responsibilities:- Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
- Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
- Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
- Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
- Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.
- Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
- Preferably experienced in the new build housing industry.
- Strong problem-solving abilities and adaptability to various maintenance challenges.
- Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Possession of a valid UK driving licence.
- The role involves both indoor and occasional outdoor work in varying weather conditions.
- Travel to different site locations within the North West region is required.
- Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
- Competitive salary of up to GBP36,000.
- Opportunity to earn commission based on TrustPilot surveys.
- Company van provided for work-related travel.
- Annual company bonus scheme.
- Contributory pension plan.
- 25 days of annual leave plus bank holidays.
Contact Detail:
Construction Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as plumbing and carpentry. Being able to discuss your hands-on experience with these skills during an interview will show that you're well-prepared for the role.
✨Tip Number 2
Research the company’s reputation for customer satisfaction and be ready to share examples of how you've delivered excellent customer service in the past. This will demonstrate your alignment with their values and commitment to quality.
✨Tip Number 3
Prepare to discuss how you handle problem-solving in real-world scenarios. Think of specific instances where you successfully resolved maintenance issues, as this will highlight your adaptability and resourcefulness.
✨Tip Number 4
Since the role requires travel across the North West, ensure you have a valid UK driving licence and be ready to talk about your time management skills. Mentioning how you efficiently plan your routes can set you apart from other candidates.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in multi-trade roles and customer service.
Craft a Strong CV: Ensure your CV showcases your experience in plumbing, carpentry, tiling, and decorating. Include specific examples of how you've resolved maintenance issues and provided excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your problem-solving abilities and adaptability, and explain how you can contribute to their commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Construction Resources
✨Showcase Your Multi-Trade Skills
Make sure to highlight your experience in plumbing, carpentry, tiling, and decorating during the interview. Be prepared to discuss specific examples of how you've successfully tackled maintenance challenges in the past.
✨Emphasise Customer Service
Since this role focuses on post-purchase support, demonstrate your commitment to outstanding customer service. Share instances where you effectively communicated with customers and resolved their issues promptly.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to adapt quickly to unexpected maintenance challenges and be ready to explain your thought process.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety protocols relevant to the role. Be ready to discuss how you ensure safety while performing maintenance tasks and using personal protective equipment (PPE).
