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For Companies At a Glance
- Tasks: Inspect and maintain newly occupied homes, fixing defects and ensuring quality standards.
- Company: Join a top UK housebuilder known for high-quality homes and customer satisfaction.
- Benefits: Enjoy a competitive salary, commission opportunities, company van, bonuses, and generous leave.
- Why this job: Be part of a team that values excellence and makes a real impact in communities.
- Qualifications: Experience in multi-trade roles with skills in plumbing, carpentry, and strong communication.
- Other info: Flexibility in hours and travel across the North West is required.
The predicted salary is between 21600 - 50400 £ per year.
One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team. With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities. Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.
Key Responsibilities:
- Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
- Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
- Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
- Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
- Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.
Experience and Qualifications:
- Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
- Preferably experienced in the new build housing industry.
- Strong problem-solving abilities and adaptability to various maintenance challenges.
- Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Possession of a valid UK driving licence.
Working Conditions:
- The role involves both indoor and occasional outdoor work in varying weather conditions.
- Travel to different site locations within the North West region is required.
- Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
Benefits:
- Competitive salary of up to £36,000.
- Opportunity to earn commission based on TrustPilot surveys.
- Company van provided for work-related travel.
- Annual company bonus scheme.
- Contributory pension plan.
- 25 days of annual leave plus bank holidays.
Customer Care Technician employer: Construction Resources
Contact Detail:
Construction Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with the company's values and reputation for customer satisfaction. When you get the chance to speak with them, highlight how your experience aligns with their commitment to delivering high-quality homes and exceptional post-purchase support.
✨Tip Number 2
Prepare to discuss specific examples from your past work that demonstrate your multi-trade skills, especially in plumbing, carpentry, and decorating. Being able to showcase your problem-solving abilities in real scenarios will set you apart.
✨Tip Number 3
Emphasise your communication skills during any interactions. Since the role involves maintaining clear communication with homeowners, showing that you can effectively convey information and resolve issues will be crucial.
✨Tip Number 4
Be ready to discuss your time management strategies. The ability to prioritise tasks and work independently is key in this role, so think of examples where you've successfully managed multiple responsibilities in a similar environment.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Care Technician position. Tailor your application to highlight relevant experience in multi-trade roles and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in plumbing, carpentry, tiling, and decorating. Provide specific examples of how you've successfully resolved maintenance issues in previous roles.
Showcase Communication Skills: Since the role requires excellent interpersonal skills, make sure to demonstrate your ability to communicate effectively with homeowners. Include examples of how you've maintained clear communication during past projects or customer interactions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining high-quality standards.
How to prepare for a job interview at Construction Resources
✨Showcase Your Multi-Trade Skills
Make sure to highlight your experience in plumbing, carpentry, tiling, and decorating during the interview. Be prepared to discuss specific examples of how you've successfully tackled maintenance challenges in the past.
✨Demonstrate Excellent Communication
Since the role involves clear communication with homeowners, practice articulating how you would keep customers informed about the progress of their maintenance requests. Use examples from previous roles where you effectively communicated with clients.
✨Emphasise Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet to resolve issues. The interviewer will be looking for your ability to adapt and find solutions quickly, so have a few stories ready that showcase your problem-solving skills.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to the construction and maintenance industry. Be ready to explain how you ensure safety on the job, including the use of PPE and property protection measures.
