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- Tasks: Provide first-class IT support and troubleshoot software/hardware issues.
- Company: Join a dynamic tech team in Nottingham focused on innovation.
- Benefits: Enjoy a competitive salary, career progression, and a vibrant work culture.
- Why this job: Be part of a passionate team in a modern environment with growth opportunities.
- Qualifications: Must have problem-solving skills and 1+ year in service desk roles.
- Other info: Central Nottingham location with great amenities.
The predicted salary is between 24000 - 36000 £ per year.
Role:Service Desk Analyst Location:Nottingham Salary:£30,000 We\’re on the hunt for a driven Service Desk Analyst to join our client\’s expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly. What You\’ll Do: Be the first point of contact for IT queries – resolving issues efficiently. Troubleshoot and diagnose software/hardware problems. Collaborate with wider IT teams to escalate and resolve complex cases. Track and log incidents – ensuring top-notch customer satisfaction.Why Join? Competitive Salary: £30,000 with performance-driven growth. Career Progression: Opportunities to upskill and advance within the company. Vibrant Culture: Work with a passionate, tech-savvy team in a thriving, modern environment. Location Perks: Central Nottingham office with easy access and great amenities.Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems.Ready to take the next step? Don\’t miss out – apply today and join a company that values your growth and success! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to Windows and Office 365. This knowledge will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. Being able to articulate your thoughts clearly and effectively is crucial for a Service Desk Analyst role.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your responses to align with their ethos can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and what the company looks for in a candidate.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk or support roles. Emphasise your problem-solving skills and familiarity with Windows, Office 365, and ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved IT issues in the past and how you can contribute to the team.
Highlight Communication Skills: Since strong communication is key for this role, ensure you demonstrate your ability to communicate effectively in both your CV and cover letter. Use clear and concise language.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group
✨Showcase Your Problem-Solving Skills
As a Service Desk Analyst, you'll need to demonstrate your ability to troubleshoot and resolve IT issues. Prepare examples of past experiences where you successfully diagnosed and fixed problems, highlighting your analytical thinking.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you'll be the first point of contact for users. Be ready to showcase your customer service skills during the interview.
✨Familiarise Yourself with Relevant Tools
Make sure you're well-versed in Windows, Office 365, and any ticketing systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're prepared and knowledgeable.
✨Express Your Passion for IT
Let your enthusiasm for technology shine through. Share what excites you about the IT field and how you stay updated on industry trends. This will help convey your commitment to the role and the company.
