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- Tasks: As a Sales Coordinator, you'll manage quotes and orders while ensuring top-notch customer service.
- Company: Join a thriving company that values teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, and opportunities for career growth.
- Why this job: Make a real impact on customer experiences in a fun, supportive team environment.
- Qualifications: We're looking for a positive communicator with strong multitasking skills and attention to detail.
- Other info: Work Monday to Friday, 08:00-17:00, with a 45-minute lunch break.
The predicted salary is between 21600 - 37800 £ per year.
Salary: £27,000
Monday - Friday 08:00-17:00 (to include a 45-minute unpaid lunch break daily)
25 days Holidays + statutory days (25 to include 3-4 for the period of the Christmas break when we are closed)
Reports to: Internal Sales Manager
Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you!
Your Role:
As a Sales Coordinator, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you’ll be instrumental in providing a seamless experience, building trust, and exceeding expectations.
What You’ll Be Doing:
- Processing customer quotes and orders efficiently via email, phone, and web platforms.
- Upselling and cross-selling to maximize sales potential and provide customers with the best solutions.
- Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience.
- Following up on quotes, ensuring conversions, and maintaining strong relationships.
- Supervising inbox activity and ensuring all customer communications are addressed promptly.
- Collaborating with internal teams (Warehouse, Logistics, Finance, Sales, and Purchasing) to ensure smooth operations.
- Escalating issues proactively, always striving for quick resolutions.
- Meeting KPIs and service level agreements (SLAs) to uphold our high standards.
- Ensuring order accuracy, meeting deadlines, and contributing to a high quote conversion rate.
- Delivering outstanding customer service, getting to know customers on a personal level, and making them feel valued.
Requirements
What We’re Looking For:
- A positive, customer-focused attitude with a passion for delivering service excellence.
- A confident communicator who enjoys engaging with people and building relationships.
- A multitasker with strong attention to detail and the ability to work under pressure.
- A team player who thrives in a dynamic, collaborative environment.
- Someone who takes pride in their work, always striving to exceed expectations.
Benefits
Why Join Us?
- Competitive salary and benefits package.
- Career growth opportunities in a thriving company.
- A fun, supportive team culture where your efforts are valued.
- The chance to make a real impact on the customer experience and company success.
If you’re ready to take your career to the next level and be part of a team that values excellence, apply now! We’d love to hear from you.
Sales Coordinator employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you in conversations but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills. As a Sales Coordinator, you'll need to engage with customers confidently. Consider role-playing scenarios with friends or family to enhance your ability to build relationships.
✨Tip Number 3
Showcase your multitasking abilities. Think of examples from your past experiences where you've successfully managed multiple tasks under pressure, as this is crucial for the role.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours will make you stand out as a candidate who truly fits into our team environment.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Coordinator role. Emphasise your customer service experience, attention to detail, and any previous sales or coordination roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate how you meet the requirements listed in the job description.
Highlight Key Skills: In your application, be sure to mention key skills such as multitasking, communication, and relationship-building. These are crucial for the Sales Coordinator position and should be evident in your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Universal Business Team
✨Showcase Your Customer Service Skills
As a Sales Coordinator, your ability to deliver first-class customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your passion for service excellence.
✨Demonstrate Your Multitasking Ability
The role requires juggling multiple tasks under pressure. Be ready to discuss specific instances where you managed several responsibilities simultaneously, ensuring accuracy and efficiency. This will highlight your capability to thrive in a fast-paced environment.
✨Prepare for Relationship-Building Questions
Building trust and relationships with customers is key. Think of examples that showcase your communication skills and how you've fostered strong connections with clients or colleagues. This will show your potential employer that you can engage effectively with people.
✨Familiarise Yourself with the Company
Research the company’s products and services, as well as their values and culture. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest during the interview, making you stand out as a candidate.
