Technical Support Advisor in Chesterfield

Birchwell Associates is proud to be working with a pioneering company in the renewable energy industry, offering cutting-edge heating solutions to homeowners across the UK. With a strong focus on sustainability, innovation, and customer care, this is an exciting opportunity to join a dynamic and supportive technical team shaping the future of green energy.

Why Join?
Youll be part of a forward-thinking organisation that values your expertise, fosters personal and professional growth, and actively contributes to a more sustainable future. Career development, training, and collaboration are at the heart of their culture.

Your Role
As a Technical Support Specialist, youll play a key part in building and maintaining trust in the companys range of sustainable heating systems and services. You will:

• Respond to technical enquiries before and after sales, including troubleshooting, spare parts support, and general product information.

• Provide expert assistance to professional installers and field engineers, taking ownership of queries through to resolution.

• Collaborate with the wider technical support, service, warranty, customer service, and sales teams.

• Identify and report on recurring issues or emerging trends to relevant departments.

• Offer feedback to internal training teams to enhance technical training materials.

• Stay current with industry regulations, including Building Regulations, British Standards, and related compliance guidelines.

• Assist installers with guidance on technical standards and documentation.

• Prepare accurate project documentation, quotations, and system calculations in line with industry requirements.

• Utilise internal systems to manage tasks, maintain records, and support reporting.

• Contribute to ad-hoc projects and initiatives within the technical department as needed.

What Were Looking For

• Strong IT, communication, and organisational skills, with a customer-focused mindset.

• Previous experience in technical fault finding or diagnostics is desirable.

• A background in domestic heating, gas, or electrical sectors is highly beneficial.

• Clear, confident communication in written and spoken English.

• Ability to interpret manufacturer guidelines and industry regulations accurately.

• Awareness of Building Regulations, British Standards, and codes of practice related to plumbing, heating, and electrical systems.

• Practical or theoretical knowledge of heat pump systems is a bonus, but not essential.

• We welcome applicants with transferable skills from related engineering or technical fieldscomprehensive training is provided.

Whats on Offer

• Competitive salary depending on experience (£35,000 – £40,000)

• 33 days of annual leave including bank holidays

• Private health insurance and employee wellbeing programme (after qualifying period)

• Life insurance (3x salary)

• Company pension scheme (salary sacrifice option)

• Free on-site parking

• Supportive team environment in a growing, future-focused sector

• Regular company social events

• Full induction and job-specific training

If youre ready to make a real impact in the world of renewable energy and have a passion for technical problem-solving, apply today through Birchwell Associates and take the next step in your career journey.