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- Tasks: Lead the front-of-house team and ensure an exceptional guest experience.
- Company: Join Roe, a creative dining spot by the team behind Fallow restaurant.
- Benefits: Enjoy competitive pay, discounts, career growth, and wellbeing initiatives.
- Why this job: Be part of a vibrant team in a unique dining environment focused on sustainability.
- Qualifications: Experience in high-end hospitality and strong leadership skills required.
- Other info: Opportunities for professional development and inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe's dishes will showcase underused and underappreciated produce.
As a Maitre D at Roe, you will be the face of our restaurant, ensuring a seamless and exceptional guest experience from arrival to departure. You will manage reservations and uphold the highest service standards. With a warm and professional presence, you will create a welcoming atmosphere while overseeing guest flow, optimizing table management, and handling VIP clientele with discretion.
Key Responsibilities:- Oversee reception operations to ensure a flawless guest experience.
- Lead, train, and mentor the front-of-house team, maintaining world-class service standards.
- Manage reservations, seating arrangements, and guest flow efficiently.
- Provide personalized service to VIP guests and high-profile clientele.
- Address and resolve guest concerns swiftly and professionally.
- Collaborate with the Reception Manager and front-of-house teams to refine operations.
- Maintain an organized, welcoming, and professional reception area.
- Proven experience as a Maitre D, Assistant Reception Manager, or Senior Receptionist in a high-end, fast-paced hospitality setting.
- Strong leadership skills with a passion for delivering outstanding guest experiences.
- Exceptional organizational, multitasking, and problem-solving abilities.
- Impeccable customer service and communication skills.
- A proactive and solution-driven mindset with a keen eye for detail.
- Ability to remain composed under pressure while leading a team.
- Proficiency in using the Seven Rooms booking system (preferred).
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year's employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Maitre D employer: Roe
Contact Detail:
Roe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maitre D
✨Tip Number 1
Familiarise yourself with the Seven Rooms booking system, as it's preferred for this role. Understanding how to navigate and utilise this system will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained and mentored a team in previous roles. This will demonstrate your capability to lead the front-of-house team effectively.
✨Tip Number 3
Research Roe and its ethos around nose-to-tail and root-to-stem dining. Being able to discuss how these principles influence guest experiences will show your genuine interest in the restaurant's mission.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, especially with VIP guests. Sharing specific instances where you've resolved issues swiftly will highlight your problem-solving abilities and customer service skills.
We think you need these skills to ace Maitre D
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Maitre D position at Roe. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in high-end hospitality settings. Mention specific roles such as Maitre D, Assistant Reception Manager, or Senior Receptionist, and detail how your skills align with the requirements listed in the job description.
Showcase Leadership Skills: Since the role involves leading and mentoring a front-of-house team, provide examples of your leadership experience. Discuss how you've trained staff or improved service standards in past positions to demonstrate your capability.
Personalise Your Application: Craft a personalised cover letter that reflects your passion for delivering exceptional guest experiences. Mention why you are drawn to Roe's ethos of using underappreciated produce and how you can contribute to their mission.
How to prepare for a job interview at Roe
✨Showcase Your Leadership Skills
As a Maitre D, you'll be leading the front-of-house team. Be prepared to discuss your previous leadership experiences and how you've successfully trained and mentored staff in high-pressure environments.
✨Demonstrate Exceptional Customer Service
Highlight your customer service skills by sharing specific examples of how you've handled guest concerns or provided personalised service to VIPs. This will show your ability to create a welcoming atmosphere.
✨Familiarise Yourself with the Seven Rooms System
If you have experience with the Seven Rooms booking system, mention it during the interview. If not, do some research beforehand to demonstrate your willingness to learn and adapt to their systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to manage guest flow or resolve conflicts, showcasing your composure under pressure.
