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- Tasks: Support adults with learning disabilities in meaningful activities and provide exceptional care.
- Company: Join Homewood, a modern residential service dedicated to empowering individuals with additional needs.
- Benefits: Enjoy comprehensive training, competitive pay, generous leave, and 24/7 wellbeing support.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Experience with client needs, strong communication skills, and a compassionate attitude are essential.
- Other info: Flexible shifts available; apply quickly as positions may close early!
Applications will be reviewed as soon as they are received, therefore the advert may close early. We are privileged to work with some amazing people here at Homewood, our residential service for adults with learning disabilities and additional needs. As a Residential Services Support Officer, you will provide personalised support, helping individuals take part in a variety of meaningful activities during their stay. We aim to make our short stay breaks feel like a holiday, offering fulfilling experiences both in the community and within our safe, comfortable environment. Our service is based in a spacious, modern building and you will receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.
What you will do:
- Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You will proactively observe and assess their health and well-being, acting quickly to support their needs.
- Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
- Communicate and Document: As shift leader, you will keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.
What we are looking for:
- An understanding of the needs of the client group and experience working with them to achieve independence.
- Able to demonstrate the core values of patience, empathy and compassion.
- A team player with strong collaborative skills.
- Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
- Sound IT skills and able to accurately record information.
Why join us?
- Comprehensive induction programme with all necessary training.
- Great satisfaction from supporting people to get the most out of their stay.
- Commitment to personal development, including support for QCF training.
- Preparation for future senior-level opportunities.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
We have two full-time (37 hours) and one part-time (30 hours) position available. Please indicate on your application form which role(s) you wish to apply for. As this is a 24/7 service, you will be required to work a 4-week flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Residential Services Officer employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Services Officer
✨Tip Number 1
Familiarise yourself with the specific needs of adults with learning disabilities and additional needs. Understanding their unique challenges and how to support their independence will show your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in similar roles, such as Support Worker or Care Assistant. Be ready to discuss specific examples of how you've provided care and support in a team environment.
✨Tip Number 3
Prepare to demonstrate your communication skills during the interview. Think of ways you've effectively communicated with diverse groups, including clients, families, and professionals, to ensure everyone is on the same page.
✨Tip Number 4
Research Homewood's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Residential Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Residential Services Officer. Tailor your application to highlight relevant experiences that align with the role.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous work with individuals with learning disabilities or additional needs. Use specific examples to demonstrate your understanding of their needs and how you've supported their independence.
Highlight Core Values: Make sure to convey your core values of patience, empathy, and compassion in your application. Share anecdotes that illustrate these qualities, especially in challenging situations.
Communicate Clearly: Ensure your application is well-structured and free from errors. Clear communication is key in this role, so your written application should reflect your ability to document and communicate effectively.
How to prepare for a job interview at Hampshire County Council
✨Show Your Passion for Care
Make sure to express your genuine interest in providing care for individuals with learning disabilities. Share any personal experiences or motivations that drive you to work in this field, as it will resonate well with the interviewers.
✨Demonstrate Empathy and Patience
Prepare examples from your past experiences where you showcased patience and empathy. This role requires a deep understanding of the needs of the client group, so illustrating your ability to connect with them is crucial.
✨Highlight Team Collaboration Skills
Since the role involves working closely with families, carers, and colleagues, be ready to discuss how you have successfully collaborated in previous roles. Mention specific instances where teamwork led to positive outcomes.
✨Be Ready to Discuss Communication Techniques
Effective communication is key in this position. Think about how you would maintain open lines of communication and document care plans. Be prepared to share strategies you've used to ensure everyone is informed and on the same page.
