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- Tasks: Manage IT systems to ensure 24/7 operation and provide user support.
- Company: Join a dynamic team supporting the Force's IT infrastructure in Liverpool.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a vital role that impacts operational efficiency and user satisfaction.
- Qualifications: Degree level education or extensive practical experience in IT management required.
- Other info: ITIL qualification and strong interpersonal skills are essential for success.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose: To ensure that all Force IT systems operate 24 hours per day, 7 days per week, to implement any changes to Force IT systems in a controlled manner and to provide help and guidance to all users of the Forces IT systems.
Knowledge & Experience:
- Qualifications: The post holder will be educated to degree level or have considerable practical experience in a similar role elsewhere. Formal qualification and experience in Information Technology Infrastructure Library (ITIL) is essential.
- Experience: The role requires a wide and deep knowledge and experience of computer and communication system techniques with extensive experience of computer operations management and support of a large-scale IT infrastructure, user support management and system installations, upgrades and rollouts being essential.
Skills and Abilities:
- The post holder must have the detailed technical and analytical skills to hold in mind the current, complex computer and communication systems infrastructure including server and mainframe hardware, operating system and software environments in order to ensure the continuous availability of services to Force operations.
- Sound and sensitive management skills and awareness of user experience and satisfaction is essential in providing user support across a large and varied computer and communications infrastructure, so that all users of the forces systems are provided with a prompt, effective and resolute help and support service.
- Very strong inter-personal and negotiating skills will be required to maintain a high-profile role with operational police staff at all levels particularly concerning the availability of system resources and access; to co-ordinate with I.S. Department peers concerning the integration of systems, applications and networks, and to deal with suppliers of systems and support services in order to minimise operational costs and maintain high levels of response.
- Good project management and decision-making skills are needed in order to oversee operational and/or support activities, and to take action when operations or projects do not go to plan.
- The post-holder must have the ability to stay abreast of developments in computer systems and how the implementation of new products or services could improve system performance or cut costs.
IS Services Manager in Liverpool employer: Merseyside Police
Contact Detail:
Merseyside Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IS Services Manager in Liverpool
✨Tip Number 1
Familiarise yourself with ITIL principles and practices, as this is a key requirement for the role. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment and knowledge in IT service management.
✨Tip Number 2
Network with professionals in the IT operations field, especially those who have experience in large-scale infrastructures. Attend industry events or join online forums to gain insights and potentially find connections that could help you get noticed.
✨Tip Number 3
Showcase your project management skills by discussing any relevant experiences where you successfully managed IT projects or improvements. Be prepared to share specific examples of how you handled challenges and ensured successful outcomes.
✨Tip Number 4
Prepare to demonstrate your interpersonal and negotiation skills during interviews. Think of scenarios where you effectively communicated with various stakeholders or resolved conflicts, as these skills are crucial for the IS Services Manager role.
We think you need these skills to ace IS Services Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT operations management and support. Emphasise any formal qualifications in ITIL and detail your experience with large-scale IT infrastructures.
Craft a Strong Cover Letter: In your cover letter, explain why you are the perfect fit for the IS Services Manager role. Discuss your technical skills, user support experience, and project management abilities, and how they align with the job requirements.
Showcase Your Skills: Use specific examples to demonstrate your sound management skills and ability to provide effective user support. Highlight instances where you successfully managed system upgrades or resolved user issues promptly.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Merseyside Police
✨Showcase Your ITIL Knowledge
Make sure to highlight your formal qualifications and experience with ITIL during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, as this is essential for the position.
✨Demonstrate Technical Expertise
Be ready to talk about your experience with large-scale IT infrastructures. Discuss specific examples of how you've managed computer operations, supported users, and handled system installations or upgrades.
✨Emphasise User Support Skills
Since user satisfaction is key, share instances where you've successfully provided prompt and effective support. Highlight your ability to understand user needs and how you’ve improved their experience with IT systems.
✨Prepare for Project Management Questions
Expect questions about your project management skills. Prepare to discuss how you've overseen operational activities, dealt with challenges, and ensured projects stayed on track, showcasing your decision-making abilities.
