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For Companies At a Glance
- Tasks: Support customers with product knowledge and installations, both remotely and on-site.
- Company: Join a dynamic company focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy hybrid work options, travel opportunities, and a supportive team culture.
- Why this job: Be part of a customer-centric team making a real impact with your technical expertise.
- Qualifications: No specific experience required; just a passion for technology and helping others.
- Other info: International travel may be involved, adding excitement to your role.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Advisor, you will play a pivotal role in our customer-centric approach, providing expert support on product knowledge and installations. This hybrid role involves both remote assistance and on-site visits to customer locations, including international travel.
Key Responsibilities:
- Product Expertise: Become the go-to expert on our products, assisting customers with technical queries.
Technical Advisor employer: SF Recruitment (Leicester)
Contact Detail:
SF Recruitment (Leicester) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Advisor
✨Tip Number 1
Familiarise yourself with our products inside and out. Understanding the technical specifications and common issues will not only boost your confidence but also impress us during the interview.
✨Tip Number 2
Showcase your customer service skills. As a Technical Advisor, you'll be interacting with customers regularly, so highlight any previous experience where you've successfully resolved customer issues or provided support.
✨Tip Number 3
Prepare for potential scenario-based questions. We might ask how you would handle specific technical problems or customer interactions, so think through some examples in advance.
✨Tip Number 4
Demonstrate your adaptability and willingness to travel. Since this role involves on-site visits and international travel, sharing past experiences where you've adapted to new environments can set you apart.
We think you need these skills to ace Technical Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Technical Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided technical support or customer service. Include specific examples of how you resolved technical issues or improved customer satisfaction.
Highlight Communication Skills: As this role involves both remote assistance and on-site visits, it's crucial to demonstrate your strong communication skills. Provide examples of how you've effectively communicated complex technical information to non-technical customers.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in the Technical Advisor position and how you can contribute to their customer-centric approach.
How to prepare for a job interview at SF Recruitment (Leicester)
✨Showcase Your Product Knowledge
As a Technical Advisor, you'll need to demonstrate a deep understanding of the products. Prepare by researching the company's offerings and be ready to discuss their features, benefits, and common issues customers face.
✨Highlight Your Customer Service Skills
This role is customer-centric, so it's crucial to showcase your ability to communicate effectively and empathise with customers. Share examples from your past experiences where you successfully resolved customer issues or provided exceptional support.
✨Prepare for Technical Scenarios
Expect to encounter technical scenarios during the interview. Practice explaining complex concepts in simple terms, as you may need to assist customers who are not technically savvy. This will demonstrate your ability to adapt your communication style.
✨Be Ready for Travel Discussions
Since the role involves international travel, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experience you have with travel for work, and express your enthusiasm for meeting customers in person.
