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For Companies At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy services focused on innovation and sustainability.
- Benefits: Enjoy competitive salaries, flexible working options, and a range of employee perks.
- Why this job: Be part of a supportive team that values growth, integrity, and customer service.
- Qualifications: A valid UK driving licence and strong customer service skills are essential.
- Other info: Full training provided to become a qualified dual fuel engineer.
The predicted salary is between 22000 - 31000 £ per year.
A role within M Group Energy, part of the Metering team, which is the leading provider of metering services in the UK energy retail sector. The position involves investigating, detecting, and preventing gas and electricity theft in residential and commercial properties. Responsibilities include ensuring safe installations, collecting evidence, and providing information to clients for decision-making.
You will also be involved in debt recovery work, which may include installing SMART meters or disconnecting supplies. A strong customer service background is essential, along with the ability to remain calm and professional in challenging situations.
Previous experience as a Revenue Protection Officer or in conflict management is beneficial but not essential. A positive, proactive, and solution-oriented mindset is required. The company will provide upskilling to become a qualified dual fuel engineer, with full training on revenue protection and conflict management.
What you'll bring:
- Valid UK driving licence (full UK licence with less than 6 points)
- Strong customer service background
What's in it for you?
- Salary: Non-technical £26,984 per annum; Single fuel £38,453 per annum (if based within the M25); Dual Fuel £44,126 plus £2k attendance and safety bonus per annum (if based inside the M25)
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to thousands of retail discounts
- Life assurance
- Cycle to work, salary finance, and give as you earn schemes
- Enhanced maternity, paternity leave, and adoption leave
- Company van/vehicle and fuel card for business use
- Private health care and health care cash plan
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Standby / Overtime / Call out
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. Successful candidates may be subject to third-party background checks as part of the hiring process.
Revenue Protection Officer employer: Archive
Contact Detail:
Archive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarise yourself with the energy sector, particularly around metering services and revenue protection. Understanding the basics of how gas and electricity are billed will help you speak confidently about the role during interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role requires strong interpersonal skills, be ready to share specific examples of how you've handled challenging situations with customers in the past.
✨Tip Number 3
Prepare for potential conflict management scenarios. Think of instances where you've had to remain calm under pressure and how you resolved conflicts effectively, as this will be crucial for the Revenue Protection Officer role.
✨Tip Number 4
Show enthusiasm for career progression and upskilling opportunities. Express your willingness to learn and adapt, especially regarding becoming a qualified dual fuel engineer, as this aligns with the company's commitment to employee development.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and conflict management. Use specific examples that demonstrate your ability to remain calm and professional in challenging situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Revenue Protection Officer. Mention your proactive mindset and willingness to learn, as well as any relevant skills or experiences that align with the job description.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as investigation techniques, evidence collection, and customer interaction. Make sure to mention your valid UK driving licence and any other qualifications that may be beneficial.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Revenue Protection Officer.
How to prepare for a job interview at Archive
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, you'll need to demonstrate strong customer service abilities. Prepare examples of how you've handled challenging situations in the past, showcasing your professionalism and calmness under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of the position, such as investigating gas and electricity theft and managing meter installations. Being knowledgeable about these tasks will show your genuine interest in the role and help you answer questions more effectively.
✨Highlight Your Problem-Solving Mindset
The company values a proactive and solution-oriented approach. Be ready to discuss instances where you've successfully resolved issues or conflicts, demonstrating your ability to think on your feet and find effective solutions.
✨Prepare for Conflict Management Scenarios
Since conflict management experience is beneficial, consider preparing for potential scenarios you might face in the role. Think about how you would handle difficult conversations or confrontations, and be ready to share your strategies during the interview.
