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For Companies At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy services focused on innovation and sustainability.
- Benefits: Enjoy competitive salaries, flexible working options, and a range of employee perks.
- Why this job: Be part of a supportive team that values growth, integrity, and customer service excellence.
- Qualifications: A valid UK driving licence and strong customer service skills are essential; training provided.
- Other info: Opportunities for career progression and upskilling to become a qualified dual fuel engineer.
The predicted salary is between 22000 - 31000 £ per year.
A role within M Group Energy, part of the Metering team, which is the leading provider of metering services in the UK energy retail sector. The position involves investigating, detecting, and preventing gas and electricity theft in residential and commercial properties. Responsibilities include ensuring safe installations, collecting evidence, and providing information to clients for decision-making.
You will also be involved in debt recovery work, which may include installing SMART meters or disconnecting supplies. A strong customer service background is essential, along with the ability to remain calm and professional in challenging situations.
Previous experience as a Revenue Protection Officer or in conflict management is beneficial but not essential. The company offers upskilling to become a qualified dual fuel engineer, with full training provided on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence (full UK licence with less than 6 points)
- Strong customer service background
What’s in it for you?
- Salary: Non-technical £26,984 per annum; Single fuel £38,453 per annum (if based within the M25); Dual Fuel £44,126 plus £2k attendance and safety bonus per annum (if based inside the M25)
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance, and give as you earn schemes
- Enhanced maternity, paternity leave, and adoption leave
- Reward and recognition scheme
- Company van/vehicle and fuel card for business use
- Private health care and health care cash plan
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Revenue Protection Officer employer: Archive
Contact Detail:
Archive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarise yourself with the energy sector, particularly around metering services and revenue protection. Understanding the basics of how gas and electricity are billed will give you an edge in interviews.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Engage with professionals in the industry on platforms like LinkedIn to learn more about the role and make valuable connections.
✨Tip Number 3
Prepare for potential conflict management scenarios by practising calm and professional responses. Role-playing these situations with a friend can help you feel more confident when discussing your approach in interviews.
✨Tip Number 4
Research M Group Energy's values and recent projects. Being able to discuss how your personal values align with theirs can demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Revenue Protection Officer. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Customer Service Skills: Since strong customer service skills are essential for this position, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to remain calm and professional in challenging situations.
Showcase Problem-Solving Abilities: The role requires a proactive and solution-oriented mindset. Include instances where you successfully resolved conflicts or challenges in previous roles to showcase your problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism.
How to prepare for a job interview at Archive
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, you'll need to demonstrate strong customer service abilities. Prepare examples of how you've handled challenging situations in the past, showcasing your professionalism and calmness under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of the position, such as investigating gas and electricity theft and managing meter installations. Being knowledgeable about these tasks will show your genuine interest in the role and help you answer questions more effectively.
✨Highlight Your Problem-Solving Mindset
The company values a proactive and solution-oriented approach. Be ready to discuss instances where you've successfully resolved issues or conflicts, demonstrating your ability to think on your feet and find effective solutions.
✨Prepare for Conflict Management Scenarios
Since conflict management experience is beneficial, consider preparing for potential scenarios you might face in the role. Think about how you would handle difficult conversations or confrontations, and be ready to share your strategies during the interview.
