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- Tasks: Help customers with broadband tech queries over the phone and provide support.
- Company: Join EE, a leading telecommunications company focused on customer service and technology.
- Benefits: Enjoy a starting salary of £25,267, flexible working options, and great discounts on products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Work from our Lincoln office with opportunities for occasional home working.
The predicted salary is between 22700 - 28400 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Home Connections Team in Lincoln. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
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A great starting salary of £25,267.00.
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Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
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Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
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Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
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Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
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Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
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Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
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Volunteering days, so you can give back to your local community
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Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
BT Call Centre, 4 Ruston Road, Ropewalk, Lincoln, LN6 7FS
Customer Service Advisor - Lincoln employer: EE Limited
Contact Detail:
EE Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Lincoln
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 2
Practice active listening techniques. Being able to understand and empathize with customers' concerns is crucial in a customer service role, especially when dealing with technical queries.
✨Tip Number 3
Showcase your ability to build relationships. Think of examples from your past experiences where you've successfully connected with others, as this is key for a role that involves supporting customers.
✨Tip Number 4
Research EE's values and culture. Understanding what the company stands for will help you align your answers during the interview and show that you're a good fit for their team.
We think you need these skills to ace Customer Service Advisor - Lincoln
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any relevant experiences, even if they are not directly related to customer service.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn new technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in technology or gaming, and how these interests can help you excel in the position.
Highlight Flexibility and Supportiveness: In your application, mention your appreciation for the flexible working options and support offered by EE. This shows that you align with their values and are ready to contribute positively to their team culture.
How to prepare for a job interview at EE Limited
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've tackled problems in the past. Whether it's a tech issue or a personal challenge, demonstrating your analytical thinking will impress the interviewers.
✨Highlight Your Communication Skills
As you'll be talking to customers over the phone, effective communication is key. Practice explaining complex ideas in simple terms and be ready to showcase your ability to build rapport with others.
✨Emphasize Your Flexibility
The company values flexibility, so be sure to mention any experiences where you've adapted to changing situations or schedules. This shows that you're ready to embrace the dynamic nature of the role.
✨Express Your Willingness to Learn
Since specific experience isn't required, convey your eagerness to learn and grow within the company. Share instances where you've quickly picked up new skills or knowledge, which will demonstrate your potential for success in the role.