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- Tasks: Join our team to process customer orders and resolve inquiries in German.
- Company: A dynamic company in Exeter offering a hybrid work environment.
- Benefits: Enjoy flexible working arrangements and a competitive salary.
- Why this job: Make a real impact by ensuring customer satisfaction and smooth operations.
- Qualifications: Fluent in German with B2B customer service experience; sales admin/logistics preferred.
- Other info: This is a permanent role with opportunities for growth.
The predicted salary is between 25000 - 28000 £ per year.
German Speaking Customer Service Administrator Salary £20 – 27,000 Hybrid working 1 day per month in the office in Cambridgeshire Are you a fluent German or Swiss German? Do you want to work from home? Do you enjoy working with customers? If the answer is YES then this is an ideal career opportunity for you! Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for a German Speaking Customer Service Administrator to join the Customer Services team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Service Administrators that are passionate about their products and people. The German Speaking Customer Service Administrator will assist a wide range of customers with their product orders and questions. The Customer Service Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Service is the first contact point for …
German Speaking Customer Service Administrator employer: Athena Resourcing Solutions Careers
Contact Detail:
Athena Resourcing Solutions Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Administrator
✨Tip Number 1
Make sure to brush up on your German language skills, especially in a customer service context. Practice common phrases and responses that you might use when dealing with customer inquiries or complaints.
✨Tip Number 2
Familiarize yourself with B2B customer service scenarios. Think about past experiences where you've successfully resolved customer issues and be ready to discuss these during the interview.
✨Tip Number 3
If you have experience with SAP or ERP systems, be prepared to talk about it. Highlight specific instances where you used these systems to manage orders or improve efficiency.
✨Tip Number 4
Research the company’s values and customer service philosophy. Understanding their approach will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace German Speaking Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description. Understand the key responsibilities and required skills, especially the importance of native-level fluency in German and experience in B2B customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, sales administration, or logistics. Emphasize any specific achievements that demonstrate your ability to handle customer inquiries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proficiency in German. Mention specific examples from your past experiences that align with the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your German language skills are reflected accurately and professionally in your application materials.
How to prepare for a job interview at Athena Resourcing Solutions Careers
✨Showcase Your Language Skills
Since this role requires native-level fluency in German, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in German to show your ability to communicate effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in B2B customer service. Share specific examples of how you've handled customer inquiries and complaints, emphasizing your problem-solving skills and ability to maintain customer satisfaction.
✨Familiarize Yourself with SAP/ERP Systems
If you have experience with SAP or ERP systems, be ready to talk about it. If not, do some research on these systems and express your willingness to learn. This shows your proactive attitude and readiness to adapt.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage customer orders and resolve complaints. Think of past experiences where you successfully navigated similar situations and be ready to share those stories.
