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- Tasks: Be the go-to person for travel queries and support our sales team with product knowledge.
- Company: Join a well-established travel company that values teamwork and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Experience a dynamic role in travel, where every day brings new challenges and excitement.
- Qualifications: Strong communication skills, IT literacy, and a passion for customer service are essential.
- Other info: Opportunity to represent the company at trade shows and travel overseas occasionally.
The predicted salary is between 25000 - 35000 £ per year.
Salary from £25,000 per annum
12 Months FTC
Full Time - 35 hours per week
Hybrid role - Home / Hub working (Crawley or Folkestone)
Are you passionate about travel? Someone who thrives in a team environment. An excellent communicator. A natural problem solver who enjoys assisting others who are looking for answers. Our Product Operations team is seeking a new Product Executive. In this role you will respond to questions from the Travel Sales team about our worldwide touring products and be the line of communication to our overseas agents for travel, accommodation or touring excursions questions. You could be joining a very established team, who are keen to welcome you onboard to a role where no day is the same!
Role Responsibility
- Be the main point of contact for day-to-day queries from the business, and become a knowledge champion for our products, destinations, and holiday types, enabling you to respond with swift decisions and answers.
- Make sure all our holidays are set and ready for our clients to enjoy; all the is are dotted and ts are crossed.
- Form really strong, persuasive working relationships with our suppliers, to ensure we are getting the very best service and support from them at all times.
- Be part of the contracting process, negotiating with all suppliers to meet target net rates, and making informed recommendations to the Product Manager as required.
- Work closely with colleagues around the business; from the Contact Centre and Marketing to Destination Services and Finance communicating updates and changes as required.
- We take Quality Control seriously! Be ready to respond to any quality issues, liaising with suppliers and our Customer Service teams.
- Work closely with the Product Managers to develop new tours and research ideas that will excite our customers.
- Represent the company at trade shows, corporate functions, and occasional overseas trips.
- Motivate and support the other members of the Product team.
The Ideal Candidate
- Be a highly skilled communicator with excellent written and verbal communication skills.
- IT literate across MS office suite.
- Demonstrate problem-solving skills and be commercially aware.
- Have a customer-centered approach and an understanding of customers expectations.
- Committed to quality of experience, service and the customer journey.
- Highly organised, and able to meet deadlines in a fast-paced business environment.
- Enthusiastic, self-motivated and flexible.
- Ambitious and keen to develop both within the role and the wider business.
- Desirable: Previously used Tigerbay and have prior knowledge of our touring products.
- Have worked in a similar role for a Tour Operator who offers worldwide bespoke tailormade tours.
- Experienced in negotiating rates with suppliers.
Product Executive Travel in Crawley, West Sussex employer: Saga Group Limited
Contact Detail:
Saga Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Executive Travel in Crawley, West Sussex
✨Tip Number 1
Familiarise yourself with the travel industry, especially focusing on worldwide touring products. Understanding the nuances of different destinations and types of holidays will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Network with professionals in the travel sector, particularly those who have experience with tour operators. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to your application being noticed.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled challenges in previous roles. This will show your potential employer that you can think on your feet and provide solutions effectively.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to quality service and customer experience. Tailor your conversations during interviews to reflect how your personal values align with ours, showcasing your enthusiasm for joining our team.
We think you need these skills to ace Product Executive Travel in Crawley, West Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved communication with suppliers or customer service. Emphasise skills like problem-solving and organisation, as these are key for the Product Executive role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with the company's mission. Mention specific experiences that demonstrate your communication skills and ability to work in a team, as well as your enthusiasm for the role.
Showcase Relevant Skills: Highlight your IT literacy, especially with MS Office, and any experience with tools like Tigerbay. If you have prior knowledge of touring products or have worked with suppliers, make sure to include this information to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Product Executive position.
How to prepare for a job interview at Saga Group Limited
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new destinations, as this role is all about connecting with travel products and customers.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle queries and maintain relationships with suppliers and colleagues.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully solved problems in a fast-paced environment. This will showcase your ability to think on your feet and provide swift solutions, which is crucial for the Product Executive role.
✨Research the Company and Its Products
Familiarise yourself with the company's touring products and any recent news or updates. This knowledge will not only impress your interviewers but also help you ask insightful questions about the role and the company.
