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- Tasks: Support residents by tackling anti-social behaviour and building community relationships.
- Company: Community Gateway manages 7000 homes in Preston, focusing on customer service and community impact.
- Benefits: Enjoy generous holidays, your birthday off, free parking, health cash-plan, and more perks.
- Why this job: Join a supportive team making a real difference in the community while developing your skills.
- Qualifications: Strong communication skills, problem-solving ability, and knowledge of tenancy management are essential.
- Other info: Flexible working arrangements available; we value diversity and encourage applications from all backgrounds.
The predicted salary is between 26000 - 37000 £ per year.
What will you be doing in this role?
Working as part of our Tenancy Management Team, you will be providing support, advice and assistance to residents by investigating and challenging acts of ASB. You will be signposting tenants to other agencies for expert help. You will also create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You will also be a ‘Safeguarding Champion' for the organisation, ensuring our tenants are living in safe homes free from neglect and abuse.
What we are looking for:
- You will have the ability to communicate effectively with excellent customer service skills.
- You will comfortably deal with challenging behaviour and individuals who are in crisis.
- You will have a natural flair for problem solving and supporting colleagues in your team.
- You will have the ability to manage your own case load.
- You will have great working knowledge of Tenancy Management/Community Safety and fully understand the importance of confidentiality.
- You are self-motivated, confident and a team player.
It would be great if you also had:
- Basic knowledge of safeguarding and making referrals to external agencies.
- Basic knowledge of relevant legal tools and powers.
- Experience working in a similar role within social housing.
Why work at Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
Working arrangements:
This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible to accommodate our business and your personal needs.
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.
Dates for your diary:
The closing date for this advert is midnight on Wednesday 16th April 2025 with interviews expected to be held on 21st April 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Tenancy Management Officer in Preston, Lancashire employer: Community Gateway Association
Contact Detail:
Community Gateway Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer in Preston, Lancashire
✨Tip Number 1
Familiarise yourself with the local community and its challenges. Understanding the specific issues faced by residents in Preston will help you demonstrate your commitment to the role and your ability to connect with tenants.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums to meet people who work in similar roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of safeguarding practices and relevant legal tools. Being well-versed in these areas will not only boost your confidence but also show that you are proactive and serious about the responsibilities of the role.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to challenging behaviour and crisis management. Think of examples from your past experiences where you've successfully navigated similar situations.
We think you need these skills to ace Tenancy Management Officer in Preston, Lancashire
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenancy Management Officer. Highlight your relevant experience in dealing with anti-social behaviour (ASB) and your ability to support residents effectively.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service skills, problem-solving abilities, and any experience in social housing or community safety.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the organisation. Mention specific examples of how you've dealt with challenging situations and your understanding of safeguarding practices.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Community Gateway Association
✨Showcase Your Communication Skills
As a Tenancy Management Officer, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically, especially when discussing sensitive issues or dealing with challenging behaviour.
✨Highlight Problem-Solving Experience
This role requires a natural flair for problem-solving. Think of specific examples from your past experiences where you successfully resolved conflicts or supported individuals in crisis, and be ready to share these during the interview.
✨Understand Safeguarding Principles
Since you'll be acting as a 'Safeguarding Champion', it's crucial to have a basic understanding of safeguarding practices. Brush up on relevant policies and be prepared to discuss how you would handle safeguarding concerns.
✨Demonstrate Teamwork and Independence
The job requires both teamwork and the ability to manage your own caseload. Prepare to discuss how you've successfully collaborated with colleagues in the past while also managing your responsibilities independently.
