Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help service users with inquiries and resolve issues with empathy and professionalism.
- Company: Join a team dedicated to supporting migrants and making a positive impact.
- Benefits: Enjoy flexible work options, a supportive environment, and opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: Strong English skills, ability to handle pressure, and experience in customer service are essential.
- Other info: Ideal for those passionate about mental health and working with diverse communities.
The predicted salary is between 24000 - 36000 £ per year.
-
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
-
Identify and address safeguarding concerns promptly and effectively.
-
Meet customer service standards and performance goals.
-
Respond to difficult and sensitive cases with empathy, patience, and resilience.
-
Deliver information services across multiple channels (telephone, online, email, and live chat).
-
Resolve service user issues proactively, calmly, and professionally.
-
Offer guidance, tailored recommendations, and signposting to Service Users.
-
Follow established processes and adjust to evolving procedures.
-
Manage confidential information with strict adherence to data protection standards.
-
Proactively seek and address feedback to drive continuous improvement in role.
-
Experience performing under pressure and handling demanding situations whilst staying calm and patient.
-
Experience maintaining high levels of accuracy and attention to detail in all tasks.
-
Experience collaborating with diverse teams to achieve common goals.
-
Ability to solve complex problems and deliver solutions in a timely manner.
-
Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
-
Ability to resolve conflict, ensuring a positive outcome.
-
Ability to work independently, demonstrating initiative and good decision-making skills.
-
Strong written English skills to accurately input and record service user information.
Desirable
-
Experience working with service users with additional needs and adapting to unique requirements.
-
Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
-
Ability to listen and engage with service users, understanding their needs and replying appropriately.
-
Ability to show empathy towards other’s experiences and emotions.
-
Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks
-
Clear, effective and engaging communication skills with service users.
-
A positive approach to fostering an encouraging environment for colleagues and service users.
-
Ability to use a variety of digital software applications, and openness to learning new technologies.
-
Ability to prioritise time and tasks to meet deadlines and achieve objectives.
-
An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
-
Ability to adapt to changing environments and needs, being flexible and resilient in situations.
-
Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
- Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
Customer Service Advisor - Migrant Help employer: Maximus UK
Contact Detail:
Maximus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Migrant Help
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by service users, especially those from diverse backgrounds. This understanding will help you engage more effectively during interviews and demonstrate your empathy and cultural awareness.
✨Tip Number 2
Practice handling difficult scenarios through role-playing exercises. This will prepare you to showcase your ability to remain calm and professional under pressure, which is crucial for this role.
✨Tip Number 3
Highlight any previous experience you have in customer service or similar roles where you had to manage sensitive information. Be ready to discuss how you maintained confidentiality and adhered to data protection standards.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of complex issues you've resolved in the past. This will show your potential employer that you can deliver solutions effectively and efficiently.
We think you need these skills to ace Customer Service Advisor - Migrant Help
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling sensitive cases and maintaining accurate records. Use specific examples that demonstrate your ability to work under pressure and resolve conflicts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping service users and your understanding of their unique needs. Mention your empathy and patience, and provide examples of how you've successfully navigated challenging situations in the past.
Showcase Communication Skills: Since strong written English skills are essential, ensure your application is free from errors and clearly communicates your qualifications. Highlight any experience you have with various communication channels like telephone, email, and live chat.
Demonstrate Continuous Improvement: Mention any instances where you've proactively sought feedback and made improvements in your previous roles. This shows your commitment to personal development and aligns with the company's values of integrity and accountability.
How to prepare for a job interview at Maximus UK
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathize with service users. Share examples of how you've handled sensitive situations in the past, showcasing your patience and resilience.
✨Highlight Your Problem-Solving Skills
Be prepared to discuss specific instances where you've resolved complex issues. Emphasize your ability to stay calm under pressure and deliver solutions effectively.
✨Demonstrate Attention to Detail
Since maintaining accurate records is crucial, provide examples that highlight your attention to detail. Discuss how you ensure accuracy in your work and manage confidential information responsibly.
✨Embrace Diversity and Adaptability
Talk about your experience working with diverse teams and adapting to different perspectives. Show that you are open to learning and can adjust to evolving procedures and environments.