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- Tasks: Assist customers via calls and messages, keeping them updated on their service requests.
- Company: Join a well-respected organisation known for its supportive work culture.
- Benefits: Enjoy a competitive salary, bonuses, and a flexible shift pattern with plenty of time off.
- Why this job: Perfect for those who thrive in a dynamic environment and love helping others.
- Qualifications: Looking for enthusiastic team players with excellent communication skills and a calm demeanour.
- Other info: Must have your own transport due to office location; shifts are 12 hours long.
The predicted salary is between 26740 - 26740 £ per year.
Position: Customer Service Advisor – Shift Work
Salary: £26,740 per annum plus very good company benefits. Additional bonus paid of £3,000 after two years of continuous service.
Location: Burgess Hill, West Sussex
Hours: Shift work, 4 days on, 4 days off basis – 12 hour shift, weekdays 09:00-21:00 and weekends 10:00-22:00.
Transport Requirement: Due to office workplace location it is essential to be a driver and have your own transport.
The role involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff, and the customer/motorist.
Duties of the position include:
- Receiving calls for assistance via telephone, online messaging system, internal messaging system & RAM communications.
- Recording all details taken from customers on the computer database.
- Communicating with all staff via telephone, internal messaging & email.
- Updating computer records with details of each job as operatives arrive and complete tasks.
- Receiving calls regarding queries of non-roadside services including parking and workshop services.
Competencies required:
We are looking for an enthusiastic and self-motivated professional with the following qualities:
- Team skills: You will need to work with a small team of people within the Control Room and good communication is essential.
- Customer skills: An excellent telephone manner.
- Ability to work in a busy environment: At times the Control Room can be a very hectic place, with many phone calls and high work volumes. You will need to deal with this calmly but still be able to focus on delivering great service.
This is a superb opportunity to join a very established and highly thought-of organisation. If you enjoy working shifts, like having a lot of free time, and have a great customer service/phone manner, then this is the ideal role for you. Apply today for immediate consideration.
Customer Service Advisor employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you answer questions confidently and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires an excellent telephone manner, consider role-playing scenarios with friends or family to improve your ability to handle calls effectively.
✨Tip Number 3
Be prepared to discuss how you handle stressful situations. Given the busy environment of the Control Room, think of examples from your past experiences where you successfully managed high-pressure scenarios.
✨Tip Number 4
Show your flexibility and willingness to work shifts. Highlighting your adaptability to the 12-hour shift pattern can set you apart, so be ready to explain how you manage your time and maintain a work-life balance.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that demonstrate your ability to handle customer queries and work in a busy environment.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and ability to work in a team. Use bullet points for clarity and include specific examples of how you've successfully managed customer interactions in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your availability for shift work and your ability to handle high-pressure situations. Highlight your excellent telephone manner and any relevant achievements in customer service.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at First Recruitment Services
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common customer service scenarios to show how you would handle calls and queries effectively.
✨Emphasise Teamwork Experience
This role requires working closely with a team in a busy environment. Be prepared to discuss your previous experiences in team settings, highlighting how you contributed to team success and managed challenges together.
✨Prepare for Shift Work Questions
Since this position involves shift work, be ready to discuss your availability and adaptability to a 12-hour shift pattern. Share any past experiences with shift work and how you manage your time and energy during such schedules.
✨Demonstrate Problem-Solving Skills
Customer service often involves resolving issues on the spot. Prepare examples of how you've successfully handled difficult situations or complaints in the past. This will showcase your ability to remain calm under pressure and find effective solutions.
