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- Tasks: Manage warranty claims and provide top-notch customer service in a fast-paced environment.
- Company: Join Ivor Searle, the UK's leading provider of re-manufactured automotive parts.
- Benefits: Enjoy competitive pay, free on-site parking, and a supportive team culture.
- Why this job: Be part of a reputable company making an impact in the automotive industry.
- Qualifications: Technical knowledge of engines and previous automotive experience are essential.
- Other info: Work Monday to Friday with structured breaks for a balanced work-life.
The predicted salary is between 36000 - 60000 £ per year.
If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes. We offer competitive pay packages, as well as free on site parking.
A vacancy has arisen within our busy market leading warranty team for a Powertrain Aftersales Advisor who comes from an automotive warranty/service environment.
Key responsibilities will be to:- Take control of and process warranty claims from start to finish;
- Provide outstanding customer service;
- Provide information and advice to customers and suppliers;
- Create warranty reports and supply replacement products.
- Good technical knowledge of engines, gearboxes and turbos - a vehicle mechanic background would be advantageous;
- Extremely high attention to detail;
- Previous automotive industry experience;
- A positive proactive attitude and display an ability to identify solutions to problems.
Hours of work will be Monday to Friday (excluding Bank Holidays) from 08:00 to 17:30 with a 20 minute morning break and a 30 minute lunch break (45 hour working week).
Powertrain Aftersales Advisor employer: Ivor Searle Limited
Contact Detail:
Ivor Searle Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Powertrain Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive aftermarket industry. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in warranty claims or aftersales roles. Attend industry events or join online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past work experience that showcase your problem-solving skills and attention to detail. Think of scenarios where you successfully handled warranty claims or provided exceptional customer service.
✨Tip Number 4
Research Ivor Searle as a company, including their products and values. Tailoring your conversation to align with their mission can set you apart and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Powertrain Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles related to warranty or service environments. Emphasise your technical knowledge of engines, gearboxes, and turbos.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your customer service skills. Mention specific examples of how you've provided outstanding service or resolved issues in previous roles.
Highlight Attention to Detail: In both your CV and cover letter, provide examples that demonstrate your attention to detail. This could include instances where you successfully managed complex warranty claims or created detailed reports.
Showcase Problem-Solving Skills: Include examples in your application that illustrate your proactive attitude and ability to identify solutions. This could be a situation where you improved a process or resolved a challenging customer issue.
How to prepare for a job interview at Ivor Searle Limited
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of engines, gearboxes, and turbos. Be prepared to discuss specific technical details and how they relate to warranty claims, as this will demonstrate your expertise in the automotive field.
✨Highlight Customer Service Skills
Since providing outstanding customer service is key for this role, think of examples from your past experiences where you successfully resolved customer issues or provided exceptional support. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Attention to Detail
Given the emphasis on high attention to detail, prepare to discuss situations where your meticulousness made a difference. Whether it was catching an error in a report or ensuring compliance with warranty processes, these examples will be crucial.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you identified solutions to challenges in your previous roles, especially in the automotive industry. This will showcase your proactive attitude and ability to think on your feet.
