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- Tasks: Manage debt recovery for Council Tax and Business Rates, handling customer inquiries and enforcement actions.
- Company: Join a local authority team in Northallerton dedicated to effective debt management.
- Benefits: Earn £15.80 per hour with potential for contract extension and a referral bonus of £250.
- Why this job: Gain valuable experience in finance while helping the community and developing your communication skills.
- Qualifications: Experience with Northgate Systems and strong communication skills are essential; IRRV qualification is a plus.
- Other info: Work Monday to Friday, 08:30-17:00, in a dynamic and supportive environment.
We are seeking a skilled and motivated individual to join our team as a Revenue Officer. This role is essential in helping to manage the recovery of debts owed to the Local Authority, including Council Tax and Business Rates arrears. The successful candidate will be responsible for handling a range of accounts in arrears, from initial stages of debt management to enforcement procedures, ensuring all actions are taken in accordance with relevant guidelines and legislation.
Each day in this role is different, with a mixture of managing accounts, dealing with debtor inquiries, and taking necessary enforcement actions. The successful candidate must be comfortable working with customers who are in financial difficulty, while ensuring that all debt recovery actions are conducted in a professional and legally compliant manner.
Main responsibilities
- Customer Interaction: Communicate directly with customers who are in arrears with their Council Tax and Business Rates, via telephone, email, and written correspondence.
- Debt Management: Make arrangements to clear outstanding debts and chase missed payments.
- Account Management: Handle accounts both before and after the granting of Liability Orders, ensuring the correct action is taken for each case.
- Enforcement Actions: Deal with accounts managed by Enforcement Agents and take appropriate action, including progressing accounts to charging orders, bankruptcies, or any other actions allowed after a Liability Order.
- Report Management: Regularly work through reports to identify and follow up on debt accounts for Council Tax and Business Rates.
- Problem Resolution: Identify what action is required for each debt account and ensure cases are dealt with efficiently and effectively.
- Documentation: Ensure all communications and actions taken are properly documented for each case.
Requirements for the role
- Experience with Northgate Systems: Essential for managing debt accounts and tracking progress.
- Communication Skills: Strong verbal and written communication skills, with the ability to listen, understand, and explain complex issues clearly to customers.
- IRRV Qualification: Desirable, though not mandatory. Experience in a similar role will be considered.
- Self-Sufficiency: Ability to work independently with minimal supervision while managing a varied and dynamic workload.
- Attention to Detail: A keen eye for detail to ensure that the correct procedures are followed and all actions are documented accurately.
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969.
Revenues Officer in Northallerton employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer in Northallerton
✨Tip Number 1
Familiarise yourself with Northgate Systems, as this is essential for managing debt accounts. If you have experience with similar systems, be ready to discuss how your skills can transfer to this role.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive conversations. Practice explaining complex issues clearly and empathetically, as you'll be dealing with customers in financial difficulty.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of examples where you've efficiently resolved issues or managed accounts, as this will show your capability in handling the varied workload.
✨Tip Number 4
Highlight your attention to detail in previous roles. Be ready to discuss how you've ensured compliance with procedures and accurately documented actions, as this is crucial for the Revenue Officer position.
We think you need these skills to ace Revenues Officer in Northallerton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in debt management and customer interaction. Emphasise any previous roles where you've handled financial difficulties or worked with local authorities.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Revenue Officer role. Mention your communication skills and experience with Northgate Systems, as well as your ability to work independently and manage a varied workload.
Showcase Problem-Solving Skills: In your application, provide examples of how you've resolved complex issues in previous roles. This will demonstrate your capability to handle debtor inquiries and manage accounts effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at Service Care Solutions
✨Know Your Debt Management Basics
Familiarise yourself with the principles of debt management, especially in relation to Council Tax and Business Rates. Understanding the legal framework and guidelines will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Communication Skills
Prepare to discuss how you've effectively communicated with customers in previous roles. Be ready to provide examples of how you've handled difficult conversations, as strong verbal and written communication skills are crucial for this position.
✨Highlight Your Experience with Northgate Systems
If you have experience using Northgate Systems, make sure to mention it during the interview. If not, express your willingness to learn and adapt quickly to new systems, as this is essential for managing debt accounts efficiently.
✨Demonstrate Attention to Detail
Be prepared to discuss how you ensure accuracy in your work. Provide examples of how you've maintained detailed documentation and followed procedures in past roles, as attention to detail is key in this position.
