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- Tasks: Assist customers via phone, email, web chat, and social media.
- Company: Join Office Angels, a supportive recruitment agency focused on your career growth.
- Benefits: Enjoy weekly pay, 28 days annual leave, and a pension scheme option.
- Why this job: Gain valuable experience in customer service while enjoying flexible work-life balance.
- Qualifications: Strong customer service skills and previous experience in a similar role are essential.
- Other info: This is a temporary position from April to June, with potential for permanent opportunities.
Start date: 14th April
End date: 28th June
Days: Working 5 out of 7 days including weekends on a rotational basis
Hours: 10.00am - 6.00pm
Hourly rate: £12.40
About the Role: As a Customer Service Assistant, you will play a pivotal role in upholding this client's brand's reputation for outstanding service. You will handle customer inquiries through various channels, including phone, email, web chat, and social media. Full training will be provided to ensure you have a comprehensive understanding of their product offers, ranges, and services. Your responsibilities will include:
- Answering incoming calls
- Answering email enquiries with an email template
- Providing customer service
To excel in this role and maintain our high standards of service, we are looking for candidates who possess the following qualities:
- A strong customer service ethos with a positive, 'here-to-help' mindset.
- Demonstrable experience in a similar customer-facing or administrative role.
- Excellent organisational skills.
- A focused, dedicated, and willing attitude.
Please apply today with your up to date CV and contact details.
Why work with Office Angels:
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after.
- We can search for permanent work whilst you're in assignments and offer expert interview support and advice.
- Weekly pay.
- Pension scheme option (with employer contributions).
- 28 days paid annual leave (Based on a weekly accrual).
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles. If you have not been contacted within the next 72 hours of applying for this role, on this occasion you have not been successful, but please go to our website for more vacancies.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Temporary Customer Service Assistant employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company's values and customer service ethos. Understanding their approach will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you demonstrated a positive attitude and problem-solving skills, as these are key qualities they are looking for.
✨Tip Number 3
Practice common customer service scenarios that may come up during the role. Being able to demonstrate how you would handle various customer inquiries can set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends. Highlighting your availability and adaptability can make you a more attractive candidate for this temporary position.
We think you need these skills to ace Temporary Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise skills that align with the job description, such as organisational skills and a positive customer service ethos.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated a 'here-to-help' mindset in previous positions.
Highlight Availability: Since this role requires working on a rotational basis, clearly state your availability in your application. This shows your flexibility and willingness to meet the job's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Office Angels
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've handled inquiries or resolved issues, demonstrating your strong customer service ethos and positive attitude.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their brand and services will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you would handle a difficult customer or manage multiple inquiries at once. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, be prepared to discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised in a busy environment.
