General Manager - Waterfront Street Kitchen and Bar

Introducing London’s new entertainment district. Immerse LDN is dedicated to showcasing world-class immersive experiences and original productions across brand-new purpose-built venue space in the heart of London’s Royal Docks – set to the backdrop of ExCeL London’s waterfront.

As part of a programme of continued investment and expansion of the ExCeL London campus, ExCeL London Hospitality has opened a brand new street food dining destination, as part of the Immerse LDN development. The Waterfront Street Kitchen and Bar offers a fresh and modern street food dining experience. Nestled in a brand-new, casual, contemporary space, this venue has been designed to make the most of our unique waterfront location within the Royal Docks.

As part of these exciting expansion plans, we’re recruiting a brand new dedicated team for the Waterfront Street Kitchen and Bar.

Overall Purpose of the role: As the General Manager of Waterfront Street Kitchen and Bar, you will be the most senior person in the restaurant, responsible for overseeing all aspects of the restaurant's operations. This includes managing ordering, inventory, financial performance, staff management, training and ensuring the highest standards of customer service. Hours of work will be determined by the needs of the business and subject to the Working Time Directive and any Workforce agreement that is in place. This role will involve evening and weekend working.

We ensure that you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare – Free annual healthcare check
• Exclusive Benefits and Wellbeing site (Perks at Work)
• Entertainment discounts – up to 55% off cinema tickets
• Health + Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%) and many more
• Travel discounts – Discounts with holiday companies such as TUI and Expedia
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
• Free meals on duty
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 25 days annual leave plus BH’s and an additional day off for your birthday!
• Competitive and supportive family benefits
• Holiday purchase scheme
• On-going training, development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who we are: Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

About you: Proven experience in a managerial role within the hospitality industry, preferably in a high street bar or high-volume restaurant setting. Strong financial understanding, with experience in budgeting, forecasting and financial analysis. Excellent leadership and people management skills, with a track record of developing and motivating teams. Outstanding customer service skills and the ability to handle challenging situations with grace and professionalism. Ability to work in a fast-paced environment. Proficient in using restaurant management software and MS Office applications. Passionate about delivering exceptional experiences. A team player with a collaborative approach to leadership.

At Levy UK + Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.