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- Tasks: Support vulnerable individuals by enhancing their living conditions and community engagement.
- Company: Join Adullam Homes, a dedicated housing association focused on empowering individuals and families.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; passion for helping others is key.
- Other info: Must be authorised to work in the UK; DBS check required.
The predicted salary is between 22000 - 29000 £ per year.
A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Birmingham. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
To understand the complex needs of tenants, licensees, or occupants of Adullam properties within the context of Supported Exempt Accommodation. To deliver a consistently high customer service which enhances the quality of life for tenants by providing safe, secure, and attractive environments, creating sustainable communities. You will be expected to contribute to the maintenance and development of the Association's values, culture, and ethos.
Benefits:
- Salary £25,737.86 per annum dependent on experience for 37.5 hours per week
- Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
- Training and career advancement
- Discounted Goods and services
- Pension
- Access to Westfield Health and Westfield Rewards/Discounts
- Life Assurance (4x Basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family-friendly policies for staff
- Refer a friend policy
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
Tenancy Sustainment Officer employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable individuals and households. Understanding their needs will help you demonstrate your empathy and suitability for the role during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing and support sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Research Adullam Homes Housing Association and its values thoroughly. Being able to articulate how your personal values align with theirs will show your genuine interest in the organisation and its mission.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to provide high-quality customer service and support. Be ready to discuss how you've successfully managed complex situations or helped individuals achieve their goals.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Tenancy Sustainment Officer position. Understand the key responsibilities and the skills required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Focus on your customer service experience, understanding of vulnerable individuals' needs, and any previous work in housing or support services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable individuals and your commitment to creating sustainable communities. Use specific examples from your past experiences to demonstrate how you can contribute to Adullam's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Adullam Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the needs of vulnerable individuals and how your role contributes to their stability and quality of life.
✨Showcase Your Empathy
During the interview, demonstrate your ability to empathise with tenants. Share examples from your past experiences where you've successfully supported individuals facing challenges, highlighting your understanding of their complex needs.
✨Research Adullam Homes
Take some time to research Adullam Homes Housing Association. Understand their values, culture, and the services they provide. This will help you align your answers with their mission and show that you're genuinely interested in the organisation.
✨Prepare Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to tenant support or opportunities for professional development.
