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- Tasks: Manage client relationships and ensure exceptional service for 80-100 SME clients.
- Company: Join a dynamic IT Managed Services Provider based in Bolton, focused on customer success.
- Benefits: Enjoy hybrid work options, competitive salary, and significant training opportunities.
- Why this job: This role offers career progression and the chance to become an industry expert.
- Qualifications: Previous Account Management experience and knowledge of Managed Services are essential.
- Other info: Work closely with sales teams and other departments to deliver top-notch service.
The predicted salary is between 36000 - 60000 £ per year.
Context IT are seeking a driven, customer focused Account Manager for our IT Managed Services Provider client based in Bolton. As an Account Manager, you'll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling).
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include:
- Build and maintain strong relationships with their existing clients.
- Exceed expectations with a personable and proactive approach.
- Develop proposals that encompass the customers' needs and objectives.
- Build a strong pipeline based on identifying opportunities with existing clients.
- Become an industry expert, empathising, and relating to your customer's needs.
- Work alongside other departments to ensure end-to-end service.
- Become a trusted business advisor with your customers.
Experience/Qualifications:
- Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
- Experienced managing both Enterprise and SME clients within a Managed Services Provider environment.
- Knowledge of Managed Services (M365, Azure, Managed Networks, and Security).
- A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their Bolton office. Paying up to 60k basic with double OTE. Must be eligible to work in the UK.
IT Account Manager employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Account Manager
✨Tip Number 1
Familiarise yourself with the specific IT services mentioned in the job description, such as M365, Azure, and Managed Networks. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the IT Managed Services sector, especially those who have experience in account management. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your previous account management experiences in detail, focusing on how you've built relationships and exceeded client expectations. Use specific examples that highlight your proactive approach and customer service skills.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Understanding their approach to client relationships and service delivery will help you tailor your responses and demonstrate that you're a good fit for their team.
We think you need these skills to ace IT Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the IT sector. Emphasise your ability to build relationships with clients and any specific knowledge of Managed Services like M365 or Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and proactive attitude. Mention specific examples of how you've exceeded client expectations in previous roles, and express your enthusiasm for the opportunity to work with SME clients.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. These are essential for the role, so provide examples of how you've successfully managed client relationships and identified opportunities for upselling or cross-selling.
Showcase Your Industry Knowledge: Demonstrate your understanding of the Managed Services landscape in your application. Mention any relevant certifications or training you have completed, and discuss how you can leverage this knowledge to become a trusted advisor for clients.
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Client Portfolio
Before the interview, research the types of clients the company works with. Understanding the needs and challenges of SMEs will help you demonstrate your ability to build strong relationships and provide tailored solutions.
✨Showcase Your Account Management Skills
Prepare examples from your previous experience that highlight your success in account management. Be ready to discuss how you've exceeded client expectations and developed proposals that meet their needs.
✨Demonstrate Industry Knowledge
Familiarise yourself with Managed Services, particularly M365, Azure, and Security. Being able to speak confidently about these topics will show that you can become a trusted advisor to clients.
✨Emphasise Communication Skills
Since this role requires excellent interpersonal skills, be prepared to discuss how you effectively communicate with clients and collaborate with other departments. Highlight any experiences where your communication made a significant impact.
