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- Tasks: Manage relationships with members and ensure their satisfaction through regular engagement.
- Company: Join a trusted network of independent estate agents with 30 years of experience.
- Benefits: Enjoy remote work flexibility and earn a competitive salary plus commission.
- Why this job: Be part of a supportive team that values knowledge, integrity, and results while making a real impact.
- Qualifications: Experience in account management and strong relationship-building skills are essential.
- Other info: Opportunity to host virtual meetings and local gatherings, enhancing your networking skills.
The predicted salary is between 24000 - 30000 £ per year.
Salary: £28,000 - £30,000 Plus Commission
The role will be based from home, with the requirements to attend an office or specific locations in the South West as deemed appropriate by the business.
Our client has been working alongside independent estate agents for 30 years and is part of a UK-wide network of independent agents who believe in three simple values: knowledge, integrity and results.
We are seeking an experienced Account Manager to join our existing team to promote our services to our members whilst developing and maintaining excellent relationships and member satisfaction of the services we provide.
Duties & Responsibilities
- Develop and manage long lasting, supportive, and trusting relationships with Members, including taking responsibility for the resolution of any issues that may arise.
- Develop and nurture the brand in the designated Region(s).
- Manage relationships and regular engagement with existing Members in the designated Region to ensure high levels of satisfaction including members on each membership plan.
- Contribute to the onboarding of new Members by providing induction sessions, saving and turning around resignations, limiting churn.
- Responsible for ensuring maximum customer engagement, monitored via access to a Scorecard/engagement report for Members.
- Develop and network existing Members in the designated Region(s), including hosting a virtual meeting for each Member every other month.
- Manage The Referral system and associated referrals in the designation Region(s) - focused on delivering acceptance of referrals; where a referral cannot be allocated to an existing member this must be promptly passed to the appropriate BDM as a prospecting opportunity.
- Ensure that all Members have a clear understanding of product and services, and to deliver value added solutions against their business needs.
- Deliver a documented output from the virtual/review meetings conducted with Members, with clear objections, action points, and any suggestions made by the Account Manager documented.
- To liaise with internal support functions such as the Customer Support Team, and Finance to ensure smooth management of the Member.
- Deliver weekly bitesize sessions (on a rota basis).
- Initiate quotes to Members for bespoke printed services and pass to the relevant internal team once approval has been gained for quotation and ordering.
- Host Local meetings for members within designated territory once a month.
Account Manager - South West employer: Humphrey & Kirk - Specialists in Property Recruitment
Contact Detail:
Humphrey & Kirk - Specialists in Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - South West
✨Tip Number 1
Familiarise yourself with the property market in the South West. Understanding local trends and challenges will help you engage effectively with potential members and demonstrate your expertise during conversations.
✨Tip Number 2
Network with existing estate agents and property professionals in the region. Building relationships before applying can give you insights into their needs and expectations, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss how you would handle member engagement and retention strategies. Think of specific examples from your past experience that showcase your ability to resolve issues and maintain high satisfaction levels.
✨Tip Number 4
Showcase your communication skills by being proactive in reaching out to current members or industry contacts. This not only demonstrates your initiative but also gives you real-world insights that can be beneficial in your role as an Account Manager.
We think you need these skills to ace Account Manager - South West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and relationship building. Use specific examples that demonstrate your ability to develop long-lasting relationships and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values: knowledge, integrity, and results. Explain how your background aligns with their mission and how you can contribute to member satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as customer engagement, problem-solving, and communication. Mention any experience with onboarding new clients or managing referrals, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Account Manager.
How to prepare for a job interview at Humphrey & Kirk - Specialists in Property Recruitment
✨Know the Company Values
Familiarise yourself with the company's core values: knowledge, integrity, and results. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role as an Account Manager.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've successfully developed and maintained relationships in previous roles. Highlight specific instances where you've resolved issues or improved member satisfaction, as this is crucial for the position.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would conduct virtual meetings and engage with members regularly.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your skills align with the responsibilities outlined. Think about how you would approach onboarding new members and managing referrals, as these are significant aspects of the role.
