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For Companies At a Glance
- Tasks: Maintain IT hardware and services, solve technical issues, and support school ICT improvements.
- Company: Join a dynamic educational environment in Aylesbury focused on enhancing ICT provisions.
- Benefits: Enjoy a full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in education while working with cutting-edge technology and a supportive team.
- Qualifications: 3+ years of experience in ICT, excellent customer service skills, and proficiency in Office 365.
- Other info: Position requires enhanced DBS and safeguarding checks.
The predicted salary is between 25000 - 35000 £ per year.
Are you looking for a new exciting opportunity working as a Senior ICT Technician to be based in Aylesbury? You will be responsible for the maintenance of all IT Hardware and Services at a school, as well as supporting them in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks.
Main Duties of the Role
- Settle and manage any technical issues that impact the operations by providing efficient technical solutions.
- Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
- Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
Your Skills and Experience
- 3+ years’ similar experience ideally within education.
- Excellent customer service and communication skills.
- High level knowledge of common user applications and skilled in using Office 365.
- Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolving technical problems.
Salary £30,000 - £35,000 per annum, depending on experience.
Senior ICT Technician employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ICT Technician
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software used in educational settings. Schools often have unique systems, so understanding common applications like Office 365 and any specific tools they use can give you an edge.
✨Tip Number 2
Highlight your customer service skills during any interactions. As a Senior ICT Technician, you'll be supporting teachers and students, so demonstrating your ability to communicate effectively and resolve issues promptly is crucial.
✨Tip Number 3
Prepare for technical problem-solving scenarios. Be ready to discuss how you've diagnosed and resolved issues in previous roles, especially in a school environment, as this will showcase your hands-on experience.
✨Tip Number 4
Network with current or former ICT staff in educational institutions. They can provide insights into the role and the specific challenges faced, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Senior ICT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ICT, particularly within educational settings. Emphasise your technical skills, customer service abilities, and any specific software knowledge, such as Office 365.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Senior ICT Technician role. Mention your experience with hardware maintenance, problem-solving skills, and how you can contribute to improving ICT provisions at the school.
Highlight Relevant Experience: In your application, clearly outline your 3+ years of experience in similar roles. Provide examples of how you've successfully managed technical issues and supported users in an educational environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT hardware and software, especially in an educational setting. Highlight specific examples of how you've diagnosed and resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since this role involves supporting staff and students, emphasise your communication skills and ability to provide excellent customer service. Share anecdotes that illustrate your approach to helping users with technical problems.
✨Familiarise Yourself with Office 365
Given the requirement for a high level of knowledge in common user applications, make sure you are well-versed in Office 365. Be ready to discuss how you've used it effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue on the spot, demonstrating your thought process and technical expertise.
