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- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Listers Group is a leading family-owned motor retailer in the UK, representing prestigious car brands.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and professional training opportunities.
- Why this job: Be part of a supportive team culture with growth opportunities in the automotive industry.
- Qualifications: Passion for customer service and previous experience in a similar role preferred but not essential.
- Other info: Full training provided; flexible working hours with one Saturday shift every three weeks.
The predicted salary is between 24000 - 42000 £ per year.
We are recruiting for a Service Advisor to join our Lexus Dealership in Cheltenham. The hours of work are Monday to Friday 8am to 6pm, as well as working 1 in 3 Saturdays 8am to 1pm. OTE up to £35,000 plus benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role and Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Lexus brand and its values. Understanding what makes Lexus unique will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will help you feel more confident in handling customer queries and concerns effectively.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can give you an edge in your conversations during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquiring about team dynamics or customer satisfaction strategies can demonstrate your commitment to delivering excellent service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in high-pressure environments. Emphasise any achievements related to customer satisfaction and sales targets.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples from your past roles that demonstrate your ability to build rapport with customers and manage workflows effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Listers
✨Show Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your commitment to customer satisfaction.
✨Know the Company and Its Values
Research Listers Group and understand their values and mission. This will help you align your answers with what they stand for, showing that you are genuinely interested in being part of their team and contributing to their success.
✨Prepare for Role-Specific Questions
Expect questions related to booking vehicles, liaising with workshops, and managing customer expectations. Think about how you would handle various scenarios and be ready to discuss your thought process and problem-solving skills.
✨Demonstrate Teamwork and Communication
Since the role involves working closely with different departments, highlight your teamwork and communication skills. Share examples of how you've collaborated with others in previous roles to achieve common goals, ensuring a smooth workflow.
