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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group.
- Benefits: Enjoy flexible benefits, discounts, mental health support, and career development opportunities.
- Why this job: Be part of a fun, dynamic team while making memorable experiences for customers.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including nights and weekends; perfect for students!
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's a phone call or an in-person chat, let your bubbly personality shine through. This will help you stand out as someone who genuinely enjoys working with people.
✨Tip Number 2
Familiarise yourself with the hospitality industry, especially the specific environment of casinos. Understanding the unique aspects of working in a fast-paced setting like Genting Casinos can give you an edge in conversations and interviews.
✨Tip Number 3
Be prepared to discuss your teamwork skills. Think of examples where you've successfully collaborated with others, as being an effective team player is crucial in this role. Highlighting your ability to contribute to business improvement will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your flexibility regarding shift work. Since the role requires working nights and weekends, expressing your willingness to adapt to various schedules can make you a more attractive candidate for the position.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Use keywords from the job description, such as 'exceptional standard of customer care' and 'team player', to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your bubbly personality and passion for customer service. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to Genting Casinos.
Highlight Flexibility: Since the role requires working various shifts, emphasise your flexibility in your application. Mention your willingness to work nights and weekends, which shows your commitment to the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Genting Casinos
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Be sure to let your enthusiasm shine through during the interview. Share experiences that highlight your passion for customer service and how you enjoy interacting with people.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've contributed to team success in previous jobs or projects. Emphasise your ability to collaborate and support your colleagues, especially in a fast-paced environment.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for. Mention specific aspects of the company that resonate with you.
✨Prepare for Practical Scenarios
Expect questions about handling cash, food preparation, and customer interactions. Think of scenarios where you had to solve problems or manage difficult situations. This will demonstrate your readiness for the responsibilities of the role.
