Internal Account Manager

This is a fantastic opportunity to join a well-established, highly successful manufacturing company based in Telford. The role will be on a temp-to-perm basis. The Internal Account Manager role is critical to maintaining and enhancing customer relationships whilst providing essential support to the Key Account Managers. We are looking for a highly organised, customer focused person that will thrive in a fast-paced environment and who will be a team player with a positive attitude and a good sense of humour. A bachelor's degree is preferred or at least one year of account management experience is desirable.

Responsibilities and duties will include, but not limited to:

• Build and maintain professional relationships with a select group of customers.
• Act as a first point of contact for customer queries via phone and email, managing the shared Support inbox efficiently.
• Proactively assess and validate customer requirements, feeding information back to the wider team to improve service.
• Ensure timely and accurate entry of customer orders into the online portal and keep all system data up to date.
• Monitor arrivals and departures, coordinating collections.
• Chase and track ETAs, ensuring smooth flow through production ensuring build schedules are met.
• Generate regular reports using the online portal and customer-specific tools such as Smartsheet.
• Support the team with general administration, including managing handover documentation and updating records.

Skills and Experience

• Strong attention to detail and a commitment to accuracy.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience using Sage is desirable but not essential—full training will be provided.
• Ability to manage time effectively and work independently.
• Highly organised with a proactive, problem-solving approach.

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.