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- Tasks: Lead a dynamic team to create unforgettable experiences for our customers.
- Company: Join Grosvenor, a leader in the gaming and leisure industry.
- Benefits: Enjoy 28 days leave, life cover, private medical insurance, and 50% off food!
- Why this job: Be part of a fun, energetic environment with great career growth opportunities.
- Qualifications: Experience in management and a passion for customer service is essential.
- Other info: Monthly tips and annual bonuses up to 10% make this role even more rewarding.
The predicted salary is between 19300 - 19300 £ per year.
As Casino Manager for Grosvenor Coventry, you’ll support the General Manager in delivering an excellent experience that our customers will love, leading with energy and inspiring your team to offer a great time, every time.
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Develop a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage
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Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming activities in the Casino.
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Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
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Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
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Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
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Proactively drive sales and control margin and costs to drive casino profitability
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Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling
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Salary – 32,304 per annum (+ monthly tips + annual bonus potential of up to 10%)
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28 days annual leave increasing with service
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Balanced 40-hour work week – Because we believe in work-life harmony
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Share of Tips – Your exceptional service is recognised with a share of the tips
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Life cover and private medical insurance
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Contributory Pension Scheme
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50% Off All Food – Treat you and your family to delicious meals across our venues at half the price
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Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
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Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company
Casino Manager - Coventry employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Manager - Coventry
✨Tip Number 1
Familiarize yourself with the Grosvenor brand values: Service, Teamwork, Ambition, Responsibility, and Solutions. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who aligns well with the company culture.
✨Tip Number 2
Highlight any previous experience in managing teams within the hospitality or gaming industry. Be prepared to share specific examples of how you've inspired your team to deliver exceptional customer experiences.
✨Tip Number 3
Showcase your knowledge of safer gambling practices and regulations. Being able to discuss how you would uphold these principles in your role will demonstrate your commitment to responsible gaming.
✨Tip Number 4
Prepare to discuss strategies for driving sales and managing costs effectively. Having concrete ideas on how to enhance profitability while maintaining a high-quality customer experience will impress the hiring team.
We think you need these skills to ace Casino Manager - Coventry
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Casino Manager position. Highlight key responsibilities and qualifications that resonate with your experience, such as team leadership, customer service excellence, and compliance with gaming regulations.
Tailor Your CV: Customize your CV to reflect your relevant experience in casino management or similar roles. Emphasize your achievements in driving sales, managing teams, and ensuring customer satisfaction, aligning them with the values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your commitment to providing an excellent customer experience. Use specific examples from your past roles to demonstrate how you can contribute to the Grosvenor brand experience.
Highlight Compliance Knowledge: Since compliance with gaming regulations is crucial, make sure to mention any relevant experience you have with regulatory requirements and safer gambling practices. This will show that you are a responsible candidate who understands the importance of these principles.
How to prepare for a job interview at Grosvenor Casinos
✨Show Your Leadership Skills
As a Casino Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff.
✨Understand the Gaming Regulations
Familiarize yourself with the Gaming Commission licensing requirements and safer gambling principles. Demonstrating your knowledge in this area will show that you take compliance seriously and are committed to responsible gaming.
✨Highlight Customer Experience Focus
The role emphasizes delivering an excellent customer experience. Prepare to discuss specific strategies you've implemented in previous roles to enhance customer satisfaction and engagement.
✨Discuss Financial Acumen
Be ready to talk about how you've driven sales and managed costs in previous positions. Use metrics or examples to illustrate your success in improving profitability while maintaining service quality.
