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For Companies At a Glance
- Tasks: Help customers with travel queries via call, chat, and email.
- Company: Join a global leader in travel services with a diverse workforce.
- Benefits: Enjoy 33 days leave, health plans, bonuses, and hybrid work options.
- Why this job: Be part of a supportive team that values your passion for travel.
- Qualifications: Fluent in German and English with customer service experience required.
- Other info: Free gym access and regular employee engagement events.
Position: German Speaking Customer Service Advisor
Working hours: Monday – Friday 08:00am – 5pm
Location: Fountainbridge, Edinburgh.
Salary: £24,800 - £25,800
Our Client
A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Who we are looking for.
We are seeking a passionate and enthusiastic German speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on-site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you’ll be doing
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
What you’ll need
- Customer service experience
- Must be fluent in German and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & Proficient typing ability
German Speaking employer: Oyster Consultants
Contact Detail:
Oyster Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. Being knowledgeable about popular destinations, travel regulations, and customer preferences will help you stand out during interviews.
✨Tip Number 2
Practice your German language skills in a customer service context. Role-playing common customer scenarios can boost your confidence and demonstrate your fluency effectively.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and tips for succeeding in the interview process.
✨Tip Number 4
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved customer issues, as this is crucial for the role.
We think you need these skills to ace German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German and English. Use specific examples that demonstrate your problem-solving skills and ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you are interested in this role and how your skills align with the company's mission of providing exceptional service.
Showcase Communication Skills: In your application, emphasise your effective communication skills. Provide examples of how you've successfully handled customer queries in the past, especially in a multilingual context.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oyster Consultants
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively.
✨Show Your Passion for Travel
The company is looking for someone who is enthusiastic about travel. Share your personal travel experiences and how they have shaped your understanding of customer service in the travel industry.
✨Demonstrate Empathy and Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved customer issues with empathy and patience. This will showcase your ability to handle queries effectively, which is crucial for this role.
✨Familiarise Yourself with Company Policies
Research the company's latest promotions, initiatives, and policies. Being knowledgeable about the company will not only impress your interviewers but also help you answer questions more confidently.
