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- Tasks: Manage Membership payments and improve data accuracy in a dynamic museum environment.
- Company: Join a high-profile museum dedicated to enriching cultural experiences.
- Benefits: Enjoy hybrid working, flexible hours, and the chance to make an impact.
- Why this job: Be part of a passionate team while enhancing your data management skills.
- Qualifications: Experience with CRM databases and knowledge of UK GDPR is essential.
- Other info: This is a temporary role for up to 8 weeks, perfect for students seeking experience.
The predicted salary is between 30000 - 42000 £ per year.
Organised Membership Sales Data Officer/Manager needed for a high-profile Museum. This is a temp role for up to 8 weeks during a period of recruitment. You will have a particular emphasis on managing direct debits and regular Membership payments and be a confident user of Raiser’s Edge. This is a hybrid working role and would suit you if you have experience working within UK GDPR, Payment Card Industry regulations and The Fundraising Promise.
Reporting to the Database Manager, responsibilities include:
- Take primary responsibility for implementing improvements and maintaining accuracy in gift management focusing on Direct Debit processing for Membership.
- Administration of data flow, accuracy, and development of data in support of the donor journey.
- Manage the accurate collection of Direct Debit payments.
- Play an active role in supporting the Database team in the management of the larger collections, including working alongside the Database Manager, the Senior Gifts and Planning Manager, and Membership Services team to a Service Level Agreement with the Direct Debit provider.
- Act as first point of contact for the Direct Debit service provider for the service level agreement, troubleshooting problems according to agreed standards, escalating issues where necessary.
- Take direct oversight for the Membership renewal data, working with the Head of Membership and Membership Services Managers to produce monthly and bespoke data for Direct Debit and cash mailings.
- Administer the process of Direct Debit and cash reconciliation by importing, cleaning and segmenting data with the support of the Database Assistant, with a particular focus on Membership.
- Work with the Membership Services Manager to resolve problems arising from membership data, claims and transactions.
- Work with the Database Manager, developing database projects, supporting in analysing the accuracy of the data.
- Work with the Database Manager and the Senior Gifts and Planning Manager, to devise systems to scan and store Gift Aid declarations in accordance with best industry practice, assisting with audits.
- Provide the Head of CRM, Head of Planning and Operations and Finance with a regular set of financial reporting and analysis, ensuring that data entry and imports are carried out efficiently.
- Maintain high levels of accuracy when managing the Raiser’s Edge database.
- Administer and manage data input and processing within the database.
- Ensure accuracy of information on the database and that all data is held in accordance with UK GDPR, Payment Card Industry regulations and The Fundraising Promise.
You will have:
- Experience of using CRM Databases.
- Raiser’s Edge knowledge is desirable as is an understanding of UK GDPR and payment processing regulations.
- MS Office knowledge and accuracy in data entry.
- Experience of working in a fundraising office environment.
- A logical, methodical and proactive approach with the ability to communicate with a range of people.
- Data handling and the development and administration of effective processes.
- Experience of working with financial data.
- If you have worked within Membership in a customer-focused role and understand direct debits and BACS that would be an advantage.
Membership Sales Data Officer employer: Talent Staffing
Contact Detail:
Talent Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Sales Data Officer
✨Tip Number 1
Familiarise yourself with Raiser’s Edge if you haven't already. Since this role requires managing the database, having a solid understanding of its functionalities will give you an edge during discussions with the hiring team.
✨Tip Number 2
Brush up on your knowledge of UK GDPR and Payment Card Industry regulations. Being able to demonstrate your understanding of these regulations will show that you're serious about compliance and data protection, which is crucial for this position.
✨Tip Number 3
Network with professionals in the fundraising sector. Engaging with others who have experience in membership sales or data management can provide insights and potentially lead to referrals, making your application stand out.
✨Tip Number 4
Prepare to discuss your experience with direct debits and financial data handling. Be ready to share specific examples of how you've managed similar processes in the past, as this will highlight your suitability for the role.
We think you need these skills to ace Membership Sales Data Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with CRM databases and Raiser’s Edge. Emphasise your understanding of UK GDPR and payment processing regulations, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you’re interested in the Membership Sales Data Officer position. Mention specific experiences that demonstrate your ability to manage direct debits and your proactive approach to data accuracy.
Showcase Relevant Skills: Highlight your skills in data handling, financial data management, and your methodical approach. Provide examples of how you've successfully managed data in previous roles, particularly in fundraising or membership environments.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that all information is accurate and that your application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Talent Staffing
✨Know Your Raiser’s Edge
Familiarise yourself with Raiser’s Edge before the interview. Be prepared to discuss your experience with the software, including any specific projects you've worked on that involved data management and direct debit processing.
✨Understand UK GDPR and Payment Regulations
Brush up on UK GDPR and Payment Card Industry regulations. Be ready to explain how you have ensured compliance in previous roles, as this knowledge is crucial for the position.
✨Demonstrate Your Data Handling Skills
Prepare examples of how you've managed data accuracy and flow in past roles. Highlight any specific processes you've developed or improved, especially in relation to membership data and financial reporting.
✨Show Your Teamwork Spirit
This role involves collaboration with various teams. Think of instances where you've successfully worked with others to achieve a common goal, particularly in a fundraising or membership context.
