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- Tasks: Provide exceptional customer service and support banking queries via phone.
- Company: Join first direct, an award-winning team known for outstanding customer service.
- Benefits: Enjoy 33 days holiday, free gym access, onsite Starbucks, and BUPA healthcare.
- Why this job: Thrive in a dynamic environment with opportunities for personal growth and community impact.
- Qualifications: Strong communication skills; customer service or finance background preferred but not essential.
- Other info: Hybrid working options available; must be UK resident over 18 with right to work.
The predicted salary is between 24000 - 33600 £ per year.
At first direct you'll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £24,000, with excellent additional benefits and perks - including 33 days holiday per year, free parking & EV charging, free onsite gym & personal trainer, onsite Starbucks and free BUPA healthcare. We also offer a choice of working patterns that can fit around your lifestyle.
A background in customer service or finance is ideal, however if you have crystal clear communication and amazing people skills our training programme and on-the-job support will give you everything you need to succeed. It's not for the faint hearted, but if you thrive on the challenge and you're at your best when you're busy, you'll fit right in!
In this role you will:
- Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony based role
- Think outside the box and be informative about alternative digital services, whilst supporting with banking queries
- Be self-motivated with high levels of accuracy and attention to detail
- Be professional and switched on for our customers but, also, your own progression
- Split your working week between home and fd HQ (Leeds or Hamilton), where you can grab a Starbucks with your team
Our benefits also include:
- Subsidised OFSTED Outstanding rated onsite nursery
- Regular health and wellbeing events, annual check-ups and fast track GP appointments for you and your family
- On-site traders and markets
- Competitive maternity, paternity, shared parental, and adoption leave policies
- Up to 2 paid community days each year
- Development programmes and career progression opportunities as part of HSBC Group
Our working patterns and shifts can vary with the possibility of weekend and/or late working. Our lines are open 24/7/365 and working hours can fall between 6am and 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts. Our full time roles are 35 hours per week over 5 or 4 days, on a hybrid working basis.
Training will be office based, where you'll meet other new starters and be fully supported to join your team of other amazing people.
This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Job Title: first direct - Customer Service Representative employer: First Direct
Contact Detail:
First Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Title: first direct - Customer Service Representative
✨Tip Number 1
Familiarise yourself with first direct's values and customer service philosophy. Understanding their approach to customer interactions will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in a telephony context. Since the role is heavily focused on phone interactions, consider role-playing scenarios with friends or family to build confidence and refine your ability to handle various customer queries.
✨Tip Number 3
Research common banking queries and digital services offered by first direct. Being knowledgeable about their products and services will not only impress during the interview but also prepare you for the types of questions you may encounter from customers.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Highlight any previous experiences where you've successfully adapted to new challenges or environments, as this will resonate well with first direct's emphasis on self-motivation and professional growth.
We think you need these skills to ace Job Title: first direct - Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any previous roles where you thrived in a busy environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to first direct's award-winning team.
Highlight Relevant Skills: In your application, focus on skills such as problem-solving, attention to detail, and adaptability. These are crucial for the role and will demonstrate your suitability for the position.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at first direct. Mention their commitment to customer service and how you align with their values and culture.
How to prepare for a job interview at First Direct
✨Showcase Your Communication Skills
As a Customer Service Representative, clear and confident communication is key. Practice articulating your thoughts and responses to common customer service scenarios to demonstrate your interpersonal skills during the interview.
✨Research First Direct
Familiarise yourself with first direct's values, services, and recent news. This will not only show your interest in the company but also help you tailor your answers to align with their customer service ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Emphasise Your Adaptability
Highlight your ability to thrive in a fast-paced environment. Discuss any experiences where you had to think on your feet or adapt to changing circumstances, as this role requires flexibility and quick thinking.
