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For Companies At a Glance
- Tasks: Lead customer service on trains, selling refreshments and ensuring a great journey.
- Company: Join CrossCountry, a dynamic team focused on delivering excellent train services.
- Benefits: Enjoy competitive salaries, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant team, interact with diverse passengers, and make a real impact.
- Qualifications: Strong communication skills and a background in customer service or sales are essential.
- Other info: Must live within an hour's commute; flexibility for early mornings and late evenings is required.
The predicted salary is between 25978 - 32906 £ per year.
As a Retail Service Manager you will receive an initial salary of £25,978 per year during training, rising to £30,311 per year after training and £32,906 per year based on a 38 hour week. CrossCountry are looking to recruit Retail Service Managers to join their busy team at Manchester Piccadilly. As a Retail Service Manager you will be at the frontline of our business ensuring our customers receive a great journey on our trains.
If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you! As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.
Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering. The role will involve selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.
What are the key ingredients for success in the job?
- Flexibility: The job will require you to work early mornings or later into the evening and this will involve weekend working.
- Great communication skills: Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
- Standards: Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
- Personality: We don’t want robots, we do want personality and commitment to do a good job.
- Results focused: Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
- Location: Living within 1 hour’s commute of the location you wish to work in is essential.
To apply for this role, please submit your current CV by the close date of Friday 11th April 2025. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Retail Service Managers- Manchester Piccadilly - Salford employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Managers- Manchester Piccadilly - Salford
✨Tip Number 1
Familiarise yourself with the train services and routes in Manchester Piccadilly. Understanding the local area and the specific services offered will help you engage with customers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable in handling various customer interactions, from selling refreshments to resolving complaints.
✨Tip Number 3
Showcase your personality during any interviews or informal meet-ups. Being genuine and personable can set you apart from other candidates, as the company values a strong character and commitment to customer service.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work early mornings, late evenings, and weekends will demonstrate your dedication to the role and your understanding of the job's demands.
We think you need these skills to ace Retail Service Managers- Manchester Piccadilly - Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales, especially if you have a background in retail, hospitality, or catering. Emphasise your communication skills and any achievements that demonstrate your ability to meet targets.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and commitment to providing excellent customer service. Mention specific examples of how you've successfully handled difficult situations or gone the extra mile for customers in previous roles.
Highlight Flexibility: In your application, clearly state your availability to work early mornings, late evenings, and weekends. This shows that you understand the demands of the role and are willing to adapt to the schedule.
Showcase Your Results Focus: Include any metrics or results from past jobs that demonstrate your ability to achieve sales or service targets. This could be anything from sales figures to customer satisfaction ratings, which will help illustrate your effectiveness in a similar role.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
As a Retail Service Manager, you'll be at the forefront of customer interaction. Prepare examples from your past experiences where you provided excellent customer service or resolved difficult situations. This will demonstrate your ability to handle the challenges of the role.
✨Demonstrate Flexibility
The job requires working early mornings, late evenings, and weekends. Be ready to discuss your availability and how you can adapt to the varied schedule. Showing that you're flexible and willing to meet the demands of the role will impress the interviewers.
✨Emphasise Your Personality
The company values personality and commitment. Be yourself during the interview and let your enthusiasm for the role shine through. Share stories that highlight your unique traits and how they contribute to a positive work environment.
✨Prepare for Sales Discussions
Since the role involves selling refreshments, brush up on your sales techniques. Think about how you would approach selling products to customers and be prepared to role-play scenarios during the interview. This will show your readiness to meet sales targets.
