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- Tasks: Lead customer service on trains, ensuring safety and satisfaction.
- Company: Join a dynamic team at CrossCountry, committed to excellent travel experiences.
- Benefits: Enjoy competitive pay, flexible shifts, and a supportive work environment.
- Why this job: Make a real impact while working in a vibrant, diverse culture.
- Qualifications: Proven customer service skills, teamwork, and ability to handle challenges.
- Other info: Safety critical role; applicants must pass a medical examination.
The predicted salary is between 29874 - 37823 £ per year.
Salary is £29,874 per annum during the first 12 months, rising to £37,823 per annum after 12 months.
We are looking for people who are passionate about delivering excellent customer service on board the CrossCountry fleet to join the team of Senior Conductors at Cambridge. Closing date for applications is Friday 11 April 2025.
As a Senior Conductor, you will be enthusiastic and have a forward-thinking approach, who excels and delivers to the highest standards at all times. It is an essential part of the Senior Conductor’s role to identify and meet our customers’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident and helpful manner.
Your responsibilities will include:
- Checking and selling tickets
- Dealing with all enquiries from customers
- Using the public address system
- Ensuring a punctual departure from every calling point
- Ensuring the safety of everyone on board
Working a variety of shift patterns from early morning to late at night – flexibility is essential to this role. Average hours are 37 per week.
You will face many different challenges whilst working on board the train, which will require you to possess an outgoing, confident personality as well as a strong commitment to customer service and a drive to work hard.
To apply for this role, please attach a CV and covering letter containing the following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- An ability to follow rules & regulations in the workplace
- Clear evidence that you have demonstrated responsibility in previous roles
- Ability to work within a team and on your own
- Computer literate
- Ability to deal appropriately with difficult situations
- Attention to detail
- Live within 1 hour of the location you are applying for
- Able to think on your feet to deal with different situations
You will provide a high standard of customer service and safety at all times, ensuring that we always provide a winning position for our business and develop a strong competitive advantage.
Please note, Senior Conductor positions are safety critical and the successful applicants will require a safety critical medical.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Senior Conductors - Cambridge - Cambridge employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conductors - Cambridge - Cambridge
✨Tip Number 1
Familiarise yourself with the CrossCountry fleet and its services. Understanding the routes, schedules, and customer demographics will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Prepare to discuss specific examples of how you've delivered excellent customer service in previous roles. Think about challenging situations you've faced and how you resolved them, as this will showcase your problem-solving skills.
✨Tip Number 3
Highlight your ability to work both independently and as part of a team. Be ready to share experiences where you've successfully collaborated with others or taken initiative on your own, as this is crucial for a Senior Conductor.
✨Tip Number 4
Demonstrate your flexibility and adaptability by discussing your experience with varied shift patterns. Mention any previous roles where you had to adjust to changing circumstances, as this aligns with the demands of the position.
We think you need these skills to ace Senior Conductors - Cambridge - Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly any roles where you've demonstrated responsibility and dealt with difficult situations. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your previous roles have prepared you for the Senior Conductor position. Emphasise your ability to work both independently and as part of a team, and mention your commitment to safety and customer service.
Showcase Relevant Skills: Address the key skills mentioned in the job description, such as attention to detail, computer literacy, and the ability to think on your feet. Provide clear evidence of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your excellent customer service skills. Think about situations where you went above and beyond to meet a customer's needs, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, be ready to discuss your flexibility in previous jobs. Share instances where you successfully adapted to changing circumstances or worked outside of your usual hours.
✨Highlight Teamwork and Independence
The Senior Conductor role involves both teamwork and independent work. Prepare to talk about how you've effectively collaborated with others while also being able to take initiative on your own when necessary.
✨Emphasise Safety Awareness
Given that this position is safety critical, be prepared to discuss your understanding of safety protocols and how you've ensured safety in previous roles. This could include examples of how you handled difficult situations while prioritising safety.
