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- Tasks: Lead customer service on trains, check tickets, and ensure safety.
- Company: Join CrossCountry, a leading train service provider in the UK.
- Benefits: Earn £29,874, rising to £37,823 after 12 months, with flexible shifts.
- Why this job: Be part of a dynamic team, making travel enjoyable for customers.
- Qualifications: Proven customer service skills, teamwork, and ability to handle challenges.
- Other info: Safety critical role; applicants must pass a medical assessment.
The predicted salary is between 29874 - 37823 £ per year.
Salary is £29,874 per annum during the first 12 months, rising to £37,823 per annum after 12 months.
We are looking for people who are passionate about delivering excellent customer service on board the CrossCountry fleet to join the team of Senior Conductors at Bristol Temple Meads. Closing date for applications is Friday 11 April 2025.
As a Senior Conductor, you will be enthusiastic and have a forward-thinking approach, who excels and delivers to the highest standards at all times. It is an essential part of the Senior Conductor’s role to identify and meet our customers’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident and helpful manner.
Your responsibilities will include:
- Checking and selling tickets
- Dealing with all enquiries from customers
- Using the public address system
- Ensuring a punctual departure from every calling point
- Ensuring the safety of everyone on board
Working a variety of shift patterns from early morning to late at night – flexibility is essential to this role. Average hours are 37 per week. You will face many different challenges whilst working on board the train, which will require you to possess an outgoing, confident personality as well as a strong commitment to customer service and a drive to work hard.
To apply for this role, please attach a CV and covering letter containing the following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- An ability to follow rules & regulations in the workplace
- Clear evidence that you have demonstrated responsibility in previous roles
- Ability to work within a team and on your own
- Computer literate
- Ability to deal appropriately with difficult situations
- Attention to detail
- Live within 1 hour of the location you are applying for
- Able to think on your feet to deal with different situations
You will provide a high standard of customer service and safety at all times, ensuring that we always provide a winning position for our business and develop a strong competitive advantage. Please note, Senior Conductor positions are safety critical and the successful applicants will require a safety critical medical.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Senior Conductors- Bristol Temple Meads - Bristol employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conductors- Bristol Temple Meads - Bristol
✨Tip Number 1
Familiarise yourself with the CrossCountry fleet and its services. Understanding the routes, schedules, and customer demographics will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your ability to think on your feet and maintain a positive attitude under pressure.
✨Tip Number 3
Network with current or former conductors if possible. They can provide insights into the role and company culture, which can be invaluable when discussing your fit for the position.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working various hours, demonstrating your willingness to adapt will show your commitment to the job.
We think you need these skills to ace Senior Conductors- Bristol Temple Meads - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly any roles where you've demonstrated responsibility and dealt with difficult situations. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your previous roles have prepared you for the Senior Conductor position. Emphasise your ability to work both independently and as part of a team, and mention your commitment to safety and customer service.
Showcase Relevant Skills: Address the key skills mentioned in the job description, such as attention to detail, computer literacy, and the ability to think on your feet. Provide clear evidence of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on providing a high standard of service.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss your ability to work various shift patterns and how you've successfully managed changing circumstances in previous roles. This will show that you understand the demands of the position and are willing to adapt.
✨Emphasise Teamwork and Independence
Share instances where you effectively collaborated with a team as well as times when you took initiative on your own. This will illustrate your capability to thrive in both settings, which is crucial for a Senior Conductor.
✨Prepare for Safety and Compliance Questions
Since this role is safety critical, be prepared to discuss your understanding of workplace rules and regulations. Provide examples of how you've prioritised safety in your previous positions to reassure the interviewers of your commitment.
