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- Tasks: Lead a team to ensure top-notch customer service and efficient call handling.
- Company: Join Otis, a global leader in safety and innovation, committed to employee growth.
- Benefits: Enjoy a secure job with competitive pay, training, and career advancement opportunities.
- Why this job: Be part of a dynamic team that values quality and supports your professional development.
- Qualifications: Passion for customer service, strong communication skills, and teamwork under pressure.
- Other info: Work weekends from 3pm-7pm, perfect for students looking for flexible hours.
The predicted salary is between 36000 - 60000 £ per year.
Job Title Customer Service Team Leader Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Weekend Lates Supervisor working within our Contact Centre based in Leicester. The hours of work will be 3pm-7pm Saturday and Sunday. On a typical day you will: * Manage team performance ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPI’s * Prepare cover rota’s for all UK regions taking remedial action where required * Monitor notes added to the CRM system by agents for quality and accuracy * Conduct agent 1-2-1 meetings on a regular monthly basis giving feedback and support where required * Act as an escalation interface for field colleagues and on-call managers * Identify areas of improvement within the existing way of working and implement following necessary discussion What you will need to be successful * You are passionate about excellent customer service * You have excellent written and verbal communication skills * You are a team-player and are able to work under pressure to deliver business commitments What’s In it For Me / Benefits * You will receive a long-term employment contract with the world market leader in a crisis-proof industry. * We offer you remuneration in accordance with local standards plus benefits. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis. Apply today to join us and build what’s next
Customer Service Supervisor - Weekend Lates employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - Weekend Lates
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to customer service roles. Understanding these metrics will help you demonstrate your ability to manage team performance effectively during the interview.
✨Tip Number 2
Prepare examples of how you've successfully handled customer service challenges in the past. Being able to share specific instances where you improved processes or resolved issues will showcase your problem-solving skills.
✨Tip Number 3
Research Otis and its values, especially around safety, ethics, and innovation. Showing that you align with the company's culture and mission can set you apart from other candidates.
✨Tip Number 4
Since this role involves managing a team, think about your leadership style and be ready to discuss how you motivate and support your team members. Highlighting your experience in conducting one-on-one meetings will be beneficial.
We think you need these skills to ace Customer Service Supervisor - Weekend Lates
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience in managing customer service teams and achieving KPIs.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service supervision or team leadership. Provide specific examples of how you have improved team performance and customer satisfaction.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your points.
Express Your Passion: Convey your passion for customer service in your application. Share any relevant experiences that demonstrate your commitment to providing excellent service and your ability to work under pressure.
How to prepare for a job interview at Otis
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Team Leadership Skills
Prepare to discuss your experience in managing teams and how you motivate others. Highlight any instances where you've successfully improved team performance or resolved conflicts.
✨Be Ready to Discuss KPIs
Familiarize yourself with key performance indicators (KPIs) relevant to customer service. Be prepared to talk about how you've met or exceeded KPIs in past positions and how you plan to do so in this role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as a difficult customer or a team member not meeting expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
