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- Tasks: As a Guest Relations Coordinator, you'll ensure guests have an unforgettable experience.
- Company: Join Novotel London West, part of Accor, a leader in global hospitality.
- Benefits: Enjoy perks like flexible hours and opportunities for career growth.
- Why this job: Be part of a vibrant team in a dynamic environment that values guest satisfaction.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for hospitality.
- Other info: This role is perfect for those who thrive in fast-paced settings and love meeting new people.
The predicted salary is between 28800 - 43200 £ per year.
Novotel London WestHotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms. Job Description We are excited to be looking for a Guest Relations Coordinator to join our team. We are looking for someone who is experienced in this field and above all, we want someone who enjoys being part of team, working with our clients and is enthusiastic, creative and passionate about what they do! In this diverse and challenging role you will assist theGuest Relations Executives and Manager to ensure guests are completely satisfied with their stay and to ensure the service they receive meets or exceeds their expectations. You will establish and develop personal contact with all our guests and be able to handle any guest queries or complaints promptly. Responsibilities include: To ensure all guests receive an excellent stay as per our hotel standards To acknowledge and follow up on guest feedback and complaints with the relevant departments To help to organize informal meetings with long stay guests To assist the Guest Relations Manager with the development and implementation of VIP guest procedures
Guest Relations Coordinator employer: Novotel London West
Contact Detail:
Novotel London West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Coordinator
✨Tip Number 1
Familiarize yourself with the Novotel brand and its values. Understanding what sets Novotel apart in the hospitality industry will help you align your approach to guest relations with their standards.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles during your interactions. Sharing specific examples of how you've successfully handled guest inquiries or complaints can make a strong impression.
✨Tip Number 3
Demonstrate your communication skills by engaging with current employees or guests on social media platforms. This shows your proactive nature and genuine interest in the role and the company culture.
✨Tip Number 4
Research common challenges faced in guest relations within large hotels. Being prepared to discuss how you would address these challenges can set you apart from other candidates.
We think you need these skills to ace Guest Relations Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Relations Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Use specific examples that demonstrate your ability to manage guest relations effectively.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as communication, problem-solving, and organizational skills. Provide examples of how you've used these skills in past positions.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Novotel London West. Mention why you are specifically interested in this hotel and how you align with their values.
How to prepare for a job interview at Novotel London West
✨Understand the Hospitality Industry
Familiarize yourself with the hospitality sector, especially the role of guest relations. Knowing how Novotel London West fits into the larger Accor group will show your enthusiasm and commitment.
✨Highlight Your Communication Skills
As a Guest Relations Coordinator, excellent communication is key. Prepare examples from your past experiences where you successfully resolved guest issues or enhanced their experience.
✨Showcase Your Organizational Abilities
With 33 meeting rooms and a large number of guests, organization is crucial. Be ready to discuss how you manage multiple tasks and prioritize effectively in a busy environment.
✨Demonstrate Cultural Awareness
Given the international clientele, it's important to show that you understand and respect diverse cultures. Share any experiences you've had working with people from different backgrounds.
