Events Operations Team Leader

Waiters on the events floor at The Ned are the smiling faces looking after the guests in any of our function rooms, set in the banks former grand meeting rooms on our gorgeous 6th floor events space. Each event we host is different, so you'll be delivering the perfect tailored service for your guests - whether that's a wedding, a business meeting, a corporate celebration, or anything in between.

Do you want to join one of the best places to work in hospitality?

Who we are: The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club - a private members space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Reporting into Events Operations leadership team and as the friendly face of the guest experience you will:

• Provide outstanding hospitality to our guests, tailoring your service to deliver the exceptional experiences that The Ned is known for.
• Using your unrivalled knowledge of our menus, you'll answer all guests queries and provide recommendations to make sure every guest receives the perfect meal.
• Set up and tear down each event from start to finish, taking care of our grade I listed venue.
• Support and lead the agency team to help them deliver the level of service and standards that our event guests will expect.
• Assist the following team with preparing linen, glassware, silver etc for upcoming events.
• Maintain a safe and clean environment, protecting our guests, your teammates, and our agency helpers from any possible harm.

Our events space can be busy Monday to Sunday and has late finishing times, so a degree of flexibility is preferred. Shifts will vary, but are mainly in the afternoons and evenings.

What you can bring to the role:

• You’ll have a fantastic personality, engaging with our events guests to give them an exceptional service.
• A big part of this job is supporting our agency support teams, so a welcoming personality and ability to guide others is essential.
• Great all-round food and drinks knowledge is an advantage, but we can teach you everything you need to know about our menus.
• If you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar.

What The Ned can give you:

• Salary of £17.00/hour (including service charge).
• Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast.
• Exciting learning and development programmes to help progress your career.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts.
• Your birthday off after a year of service and more holiday after five years.
• Paid volunteer day.
• Refer a friend scheme.
• Regular social events, including an annual pool party.
• Employee assistance programme 24/7 advice and support.
• Reward and recognition initiatives.

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as an Events Operations Team Leader.