Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Club Lounge team, ensuring 5-star service and guest satisfaction.
- Company: Join the prestigious InterContinental London Park Lane, a blend of luxury and modernity.
- Benefits: Enjoy competitive salary, 28-33 days holiday, sick pay, childcare support, and global discounts.
- Why this job: Be part of a unique culture that inspires personal growth and teamwork.
- Qualifications: 2+ years in hotel Front Office or Club Lounge, preferably in a supervisory role.
- Other info: Flexible shifts available; apply now to start your journey with us!
The predicted salary is between 33987 - 33987 £ per year.
At InterContinental London Park Lane, we are currently looking for a Team Leader to join the Club Lounge team.
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Our Team Leaders are responsible for supervising the team within the Club Lounge during their shift. They lead by example when welcoming guests and delivering a 5-star service at breakfast, afternoon tea, evening drinks and canapes. Dealing with queries and concerns to ensure the guests' stays are flawless from Check-In to Check-Out. This is a unique opportunity for the right candidate. With elements of Front Office and Food and Beverage, you will be delivering personalised experiences to all our guests in the Club Lounge.
You should have at least 2+ years in a hotel Front Office or Club Lounge role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.
We are committed to offering our Club Lounge Team Leaders a competitive salary and a large range of benefits:
- £33,987.20 salary per annum (£16.34 per hour) plus service charge and great IHG perks!
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata).
- Company sick pay and life insurance.
- Subsidised childcare support.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores – all the way from retail to cinema.
- Generous ‘Refer a Friend’ programme.
Most importantly, we’ll help you grow and develop you as an individual. At InterContinental London Park Lane, our ambition is to define our unique culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now!
You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.
Club Lounge Team Leader employer: IHG - InterContinental London Park Lane
Contact Detail:
IHG - InterContinental London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Lounge Team Leader
✨Tip Number 1
Familiarise yourself with the InterContinental brand and its values. Understanding their commitment to luxury and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss specific situations where you improved service or resolved guest issues.
✨Tip Number 3
Research the Club Lounge concept and its offerings. Being knowledgeable about what makes a great Club Lounge experience will show your genuine interest in the role and help you stand out.
✨Tip Number 4
Network with current or former employees of InterContinental London Park Lane. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Club Lounge Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Club Lounge Team Leader position. Tailor your application to highlight relevant experience in hotel management, particularly in Front Office or Club Lounge roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your supervisory experience and any specific achievements in previous roles that demonstrate your ability to lead a team and deliver exceptional guest service.
Showcase Your Skills: Mention your knowledge of Opera or similar PMS systems in your application. Provide examples of how you have used these systems to enhance guest experiences or streamline operations in past positions.
Personalise Your Application: Make your application stand out by including a personal touch. Share why you are passionate about working at InterContinental London Park Lane and how you align with their commitment to luxury service and team culture.
How to prepare for a job interview at IHG - InterContinental London Park Lane
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and inspire a team. Share specific examples from your previous roles where you successfully managed a team, resolved conflicts, or improved service quality.
✨Know the Company Culture
Familiarise yourself with InterContinental London Park Lane's values and culture. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating a welcoming environment for guests.
✨Highlight Your Customer Service Experience
Since the role involves delivering 5-star service, be ready to talk about your experience in customer service. Provide examples of how you've gone above and beyond to ensure guest satisfaction in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to deal with guest complaints or operational challenges, and explain how you resolved them effectively.
