Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to analyse speech and text data, enhancing patient experiences and agent performance.
- Company: IC24 is a leading not-for-profit social enterprise focused on innovative primary care services.
- Benefits: Enjoy a competitive salary, extra annual leave, NHS pension, and discounts through our reward platform.
- Why this job: Be part of a brave culture that values innovation and offers opportunities for personal and professional growth.
- Qualifications: We seek analytical minds with experience in advanced analytics technologies like AI and machine learning.
- Other info: This role offers hybrid working options and is based in Ashford, Kent.
The predicted salary is between 36000 - 60000 £ per year.
Express new ideas, take the initiative, and save lives. While others talk about being brave, at IC24, we’re made that way. From providing high-quality integrated urgent care for over six million people to thinking of innovative solutions for our patients, every role at IC24 is made to be brave.
Are you an analytical and technically minded person who enjoys working within a team and an organisation with challenging objectives where no day is the same? Are you self-motivated and keen to work in an environment that allows you to progress your skills and develop your career? We are looking for a Speech & Text Business Intelligence Analyst with advanced analytics technologies including speech and text analytics, AI and machine learning, to improve patient experience (PX) and agent performance.
This is an exciting time for the Business Intelligence & Analytics Team. We have invested in BI Tools to support dashboard development, mobile reporting, speech analytics, and digital rostering across the organisation. If you are looking for a new challenge and this sounds like you, we would love to hear from you.
Who are we? We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand for secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services.
Location: Ashford, Kent, with remote hybrid working. Hours Available: Monday-Friday 37.5 hours per week.
What’s in it for you:
- Annual salary of up to £47,500
- Additional annual leave above the statutory minimum based on service.
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.
Closing date: 9th April 2025
We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people, and we particularly encourage applications from ethnic minorities, applicants with disabilities, and those from other underrepresented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at careers@ic24.nhs.uk.
Business Intelligence Analyst- Speech and Text employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Intelligence Analyst- Speech and Text
✨Tip Number 1
Familiarise yourself with the latest trends in speech and text analytics, AI, and machine learning. Being able to discuss recent advancements or case studies during your interview can demonstrate your passion and knowledge in the field.
✨Tip Number 2
Network with professionals in the healthcare analytics space. Attend relevant webinars or local meetups to connect with others who work in similar roles. This can provide you with insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your analytical skills through practical examples. Think of specific projects where you've used BI tools or analytics technologies to solve problems or improve processes, as this will highlight your hands-on experience.
✨Tip Number 4
Research IC24’s mission and values thoroughly. Understanding their commitment to patient care and innovative solutions will allow you to align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace Business Intelligence Analyst- Speech and Text
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Business Intelligence Analyst position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Skills: Emphasise your analytical skills, experience with speech and text analytics, AI, and machine learning in your CV and cover letter. Provide specific examples of how you've used these technologies to improve processes or outcomes.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the organisation. Mention why you want to work at IC24 and how you can contribute to their mission of improving patient experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Integrated Care 24
✨Showcase Your Analytical Skills
As a Business Intelligence Analyst, your analytical abilities are crucial. Be prepared to discuss specific examples of how you've used data analysis to solve problems or improve processes in previous roles.
✨Familiarise Yourself with Speech and Text Analytics
Since the role involves advanced analytics technologies, make sure you understand the basics of speech and text analytics, AI, and machine learning. Being able to discuss these concepts will demonstrate your technical knowledge and enthusiasm for the field.
✨Emphasise Team Collaboration
IC24 values teamwork, so be ready to share experiences where you've successfully collaborated with others. Highlight how you contribute to team objectives and support your colleagues in achieving common goals.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team's current projects, challenges they face, and how the role contributes to improving patient experience. This will reflect your proactive attitude and genuine interest in the organisation.
