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- Tasks: Lead the customer journey and ensure luxury standards are met across all touchpoints.
- Company: Join a multi-award-winning luxury retailer expanding globally with showrooms in key markets.
- Benefits: Enjoy a competitive salary, hybrid working, travel opportunities, and career progression.
- Why this job: Shape exceptional customer experiences in a dynamic luxury environment while leading a passionate team.
- Qualifications: Fluent in German and English, with proven luxury retail experience and strong leadership skills.
- Other info: Immediate interviews available for the right candidate; apply now!
The predicted salary is between 48000 - 52000 £ per year.
Zachary Daniels is recruiting for a Luxury Customer Experience Manager working for a high performing luxury retailer who are growing and expanding! We are seeking a Customer Experience Manager who will be responsible for mapping the customer journey and ensuring the highest luxury standards are implemented and maintained.
Our client is a multi-award-winning retailer who specialise in high value luxury goods. With showrooms across the UK, Europe, The Middle East and The USA they are performing well and now want a Customer Experience Manager with experience in luxury retail to join their business. We require the successful candidate to be fluent in German (written and spoken) to join and lead the teams in the UK and Germany.
This is a fantastic role for someone to oversee the entire customer journey - from initial contact, to the in-store experience, to the purchase of the product to the after-sales support. Your leadership will shape a high-performing team dedicated to delivering outstanding service and fostering long-term customer relationships.
We want a Customer Service Manager who has ideally worked in a luxury retail store, but has now grown into a service role. You will manage and map every step of the customer journey to build on our processes and enhance them.
- Take full responsibility for the customer strategy from start to aftercare
- Develop and implement customer service strategies to ensure they align with our business and our growth plans
- Measure and analyse all customer interactions across all channels to ensure a seamless experience
- Develop new and enhanced KPIs to ensure service is going above and beyond at all times
- Able to manage and work with key stakeholders in the UK and across Europe
- Roll out new initiatives and plans in a collaborative manner - work with stakeholders at all levels to ensure maximum buy in
About You - what we want in our new Luxury Experience Manager:
- Fluent in German and English (spoken and written)
- Proven experience of delivering an exceptional customer experience
- Able to understand the intricacies of luxury retail
- Excellent leadership credentials
- Able to fully use a range of CRM systems
- Data focused and analytical
- Possess a growth mindset
This is truly an exceptional role, for a Customer Experience Manager who understands luxury, works with luxury goods and can understand our customers and clients. Our client can offer a competitive salary, European and worldwide travel to HQ and stores, bonus potential, hybrid working, career development and progression. Apply now for an immediate interview.
Luxury Customer Experience Manager employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the luxury retail market and the specific brand values of the retailer you're applying to. Understanding their unique selling points and customer expectations will help you articulate how your experience aligns with their needs during interviews.
✨Tip Number 2
Network with professionals in the luxury retail sector, especially those who have experience in customer experience roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced customer journeys in previous roles. Highlight any data-driven decisions you've made that improved customer satisfaction or loyalty, as this will demonstrate your analytical skills and focus on results.
✨Tip Number 4
Since fluency in German is a requirement, practice your language skills in a business context. Consider role-playing customer interactions in German to ensure you're comfortable discussing luxury products and services in both languages during the interview.
We think you need these skills to ace Luxury Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of the customer journey. Mention your fluency in German and English, and how your skills align with the company's goals.
Highlight Relevant Experience: In your application, focus on your previous roles that involved mapping customer journeys and implementing service strategies. Use specific examples to illustrate how you have improved customer satisfaction in past positions.
Showcase Analytical Skills: Since the role requires a data-focused approach, include any experience you have with CRM systems and analysing customer interactions. Mention any KPIs you have developed or used to measure success in customer service.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in luxury retail during the interview. Discuss specific examples of how you've delivered exceptional customer service and managed high-value products, as this will demonstrate your understanding of the luxury market.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in the past. Share examples of how you've motivated your team to achieve outstanding customer service and foster long-term relationships with clients.
✨Be Data-Driven
Since the role requires a focus on data analysis, be ready to talk about how you've used data to improve customer experiences in previous roles. Bring examples of KPIs you've developed or analysed to enhance service delivery.
✨Fluency in German is Key
As fluency in German is a requirement, practice discussing your experiences in both English and German. Be prepared to answer questions in German to showcase your language skills and ensure you can effectively communicate with stakeholders in Germany.
