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- Tasks: Lead the charge in establishing a knowledge management framework and ITIL best practices.
- Company: Join a well-renowned institution making waves in the IT sector.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be at the forefront of problem-solving and knowledge sharing in a dynamic IT landscape.
- Qualifications: Significant experience in ITIL Problem Management and a knack for leading teams is essential.
- Other info: Ideal for those passionate about driving change and improving IT processes.
The predicted salary is between 43200 - 72000 £ per year.
I have an exciting new opportunity to join a well renowned institution as a Problem and Knowledge Manager. The role plays a vital part for the IT department to establish a knowledge management framework, ensure ITIL best practises are adhered to and to identify trends in incident and problem data. Skills Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment. Experience of developing and implementing a strategy to establish and embed a problem and knowledge management function within IT. Proven track record of success in IT roles within a comparable sized organisation with extensive operational scope. Experience of working collaboratively across team boundaries in a large organisation to effect Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles Ability to define and monitor key performance indicators, analyse data, identify trends and areas for improvement. ITIL 4 Practitioner in Problem Management or equivalent practical experience. Experience of leading and managing a team, developing individuals to their full potential. Responsibilities Implement ITIL-aligned problem and knowledge management processes, developing strategies and embedding them into daily IT operations. Analyse incident data to identify trends, resolve root causes, and prevent recurring issues. Lead and manage the team, handling recruitment, development, performance management, and fostering staff well-being. Promote engagement with problem and knowledge management, influencing stakeholders to adopt improved practices. Build relationships with key stakeholders to align problem management activities with strategic goals. Create and maintain a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources. Design and deliver tailored training programs to support effective technology adoption. Collaborate across IT to prioritise issues and track KPI\’s to measure problem and knowledge management success. Provide training and guidance on best practices for problem and knowledge management. Stay updated on industry advancements and promote continuous learning within IT Services. Benefits Very generous holiday (30 days and rising with service) Very generous pension contribution On going training and development opportunities JBRP1_UKTJ
Problem and Knowledge Manager employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem and Knowledge Manager
✨Tip Number 1
Familiarize yourself with ITIL best practices, especially in Problem and Knowledge Management. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience in developing and implementing strategies for problem and knowledge management. Be ready to discuss specific examples where you've successfully established these functions in previous roles.
✨Tip Number 3
Highlight your ability to analyze data and identify trends. Prepare to share instances where your analytical skills led to significant improvements in IT processes or team performance.
✨Tip Number 4
Emphasize your collaborative skills and experience working across teams. Being able to work effectively in a large organization is crucial, so think of examples that showcase your teamwork and leadership abilities.
We think you need these skills to ace Problem and Knowledge Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Problem and Knowledge Manager position. Understand the key responsibilities and required skills, especially focusing on ITIL practices and knowledge management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your significant experience in ITIL Problem Management and Knowledge Management roles. Provide specific examples of how you've developed and implemented strategies in previous positions.
Showcase Collaboration Skills: Demonstrate your ability to work collaboratively across team boundaries. Include examples of successful teamwork in large organizations, particularly in relation to problem-solving and knowledge sharing.
Quantify Achievements: When detailing your past roles, quantify your achievements where possible. Mention key performance indicators you defined and monitored, and any trends or improvements you identified that had a positive impact on the organization.
How to prepare for a job interview at Sanderson Recruitment
✨Showcase Your ITIL Expertise
Make sure to highlight your significant experience in ITIL Problem Management and Knowledge Management. Be prepared to discuss specific examples of how you've implemented ITIL best practices in previous roles.
✨Demonstrate Strategic Thinking
Discuss your experience in developing and implementing strategies for problem and knowledge management. Share insights on how you established a function within IT and the impact it had on the organization.
✨Highlight Collaborative Skills
Since the role requires working collaboratively across team boundaries, prepare examples that showcase your ability to work effectively with diverse teams. Emphasize any successful projects where teamwork was key to achieving results.
✨Prepare for Technical Problem-Solving Questions
Expect questions that assess your ability to troubleshoot complex technical problems. Brush up on your knowledge of IT hardware and software, and be ready to explain your thought process when approaching technical challenges.
